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If you have any questions or encounter any issues during the purchase process, please contact us by phone or QQ. We will discuss all the problems you face during the shopping process with you.

      1. Minimum order quantity

 1<t_no_sales>Not for retail sale. Orders must be made in quantities of one box per item or a multiple thereof.</t_no_sales>

2<t_minimum_orderquantity>, each product is marked as the minimum order quantity on the website; it is recommended to ship in boxes. All prices do not include shipping or taxes. Fragile items also include the cost of wooden stands.

2. Allocation Method

1, generally, our delivery time is between 5–7About the time.

A, To ensure product quality, we do not have any in stock. Production begins once an order is received. Please refrain from ordering if time is a concern.

BWe will start processing the shipment on the second or third day after receiving your payment, ensuring 10The goods will be shipped within working days.The payment is not counted on the same day; it starts counting from the next day.Sent within working days. For larger quantities, the agreement delivery time will be applied.

2<t_ORDER_PENDING>: In special cases, delivery may be delayed.

ASometimes the factory has to rush out export orders, which makes time very tight. As a result, your goods may be delayed by a few days. Therefore, please be patient and wait without rushing.

B<t_ORDER_NOTIFICATION>If, prior to processing your order, it is discovered that the materials for the items you ordered are out of stock, our customer service team will inform you via email or phone. The delivery time will be delayed, and you will be asked to decide whether to cancel the order or change the style. <t_ORDER_CONCLUSION>

CIf the quantity you receive does not match, please don’t worry. We have shipping records in our warehouse. Please contact customer service to have it verified.

III. Shipping

1. Before arranging the shipment, our customer service will confirm your order with you. The products available online can generally be produced and supplied promptly, but there is also a possibility of temporary material shortages. Therefore, after receiving your order, we will first check if there are any material shortages. If so, we will inform you whether you can choose a different style..

2After the customer order payment is made, please notify our customer service promptly so that we can arrange production and shipment immediately.

3If your order is large, we will contact you promptly.

4For products with multiple colors, it is standard to mix several colors together. If there are other requirements, please contact customer service.

5If you need the shipping list included in the shipment, please indicate this during the order process. (Many customers do not want us to include the shipping list, so it is not specified otherwise.)

6We will notify you after shipment so you can check for delivery.

7If you have any other questions, feel free to contact customer service by phone.

4. Shipping Instructions

1In general, we ship all goods through the shipping department (with direct delivery or transit to most cities at the county level and above). Once the goods arrive in your city, the shipping company will call you to arrange pickup. The shipping cost is typically calculated based on the number of items, following the rates set by the shipping company. For customers using shipping, the cost is paid directly to the shipping company when picking up the goods; for us, you only need to pay the purchase price.

2When receiving the goods, check whether the box and the wooden frame are in good condition. If you suspect any damage to the product, pick up the goods at the shipping department and inspect them on the spot. If the issue is related to the shipping department, please resolve it yourself. If the damage is indeed caused by non-shipping department factors and the outer packaging remains intact, you can contact our customer service, and the manufacturer will arrange a replacement.

3If there are any special requirements or a specific shipping department, please indicate this during ordering, and we will ship according to the department you specify. Delivery within the same city is also available.

5. After-sales Service

1For any issues that occur during the purchase process, please contact us by phone or QQPlease contact us, and we will discuss all the issues you may encounter during your shopping process.

2If the item fails to arrive on time within one week after shipment, we will immediately investigate upon receiving the customer's inquiry and provide the most timely response regarding the relevant issue.

3, if it is found after delivery that the product indeed has quality issues, [it must be reported within 24 hours of receiving the goods]Feedback and images within hours.

4If any damage occurs during transportation, we will not bear any losses, but we can do our best to properly package the product and communicate with the shipping company to minimize the transportation losses.

5Please contact our customer service before returning the item. If you return it without any notice, we will not process it.

6If we deliver the goods on time, we shall not be responsible for any losses caused by delays in the delivery by the shipping company.    

About Us

Specializing in fragrant dried flowers, we focus on the production and sales of various dried flower aromatherapy products. Through years of rapid development, our factory has leveraged a well-developed market, convenient transportation, and advanced information networks to strive forward and explore new opportunities. Today, we have emerged as a rising star in the dried flower aromatherapy industry. Innovation continues, creativity is limitless, with <t_XXXXXXXX>"High quality, good price."Credit is paramount”Our business philosophy, with the service principle of being honest, sincere, dedicated, and trustworthy to customers, has led our factory to adhere to the strictest quality standards and continuously develop innovative new products. Innovative development concepts, the creation of exquisite products, and innovative business models that expand international market opportunities. The products are not only highly popular across the country but are also exported to countries such as Europe, America, the Middle East, and Southeast Asia, establishing a global market network. The gathering of high-quality products is our unremitting pursuit, and sharing business opportunities is our steadfast original intention. In the future development, Fenfang looks forward to collaborating with you to pursue growth together and open up a broader market.Welcome new and old customers from home and abroad to visit us..