Customer Service Hours:Monday to Sunday 8:30~24:00

  Shipping time:After confirming with the customer service on Alibaba, you can directly place an order and make the payment. Alternatively, you can ask our customer service staff for the order format. First, choose the products you want, mark the quantity, and then

Please send us the confirmation to our customer service personnel, and we will confirm it to you as quickly as possible. Then we will provide you with the confirmation form for review.

Upon receiving the payment, our company will immediately prepare the goods as per your requirements, and ship them within 1-4 working days from the day of payment (not including the day of payment).

Wholesale is sent by logistics, and the freight is paid upon arrival. The logistics freight is calculated based on volume. In order to save transportation costs and speed up the transportation speed, Yiwu logistics truck can generally use logistics truck to reach the cities.

Shipping will be done in the specified manner (if you have a specific logistics company in mind, we can ship for you).

The speed of transportation cannot be guaranteed during the journey. The transportation time varies depending on the region. If the guests have a very specific requirement for the delivery time, please do not place an order. If an order is placed and the delivery time does not meet your expectations, we apologize for any inconvenience caused.

Deliver the product in time, and the customer is responsible for the round-trip postage and all losses. Please keep your phone lines open, and we will call you once the goods arrive. Bring your ID to the freight station.

Pick up the goods. (If there are any pick-up procedures or delivery fees after arrival, or if the buyer needs to have the goods delivered by the logistics company, the buyer will bear the costs.)

1. All product quotes do not include shipping and handling fees, taxes (shipping and handling fees need to be paid by the customer). All crafts are shipped with wooden crates, and each crate costs 10 yuan (generally, goods worth around 380 yuan require one wooden crate).

One wooden frame, about 800 yuan for 2, and so on.

2. Due to the large volume of wholesale, we need to place an order with the warehouse first, and then arrange for picking, packaging, and making wooden pallets. We generally ship within 1-4 days, so please don't worry, it's best to...

Please place your order in advance, thank you for your understanding.

  Size: Due to the angle of shooting and the different items, there may be certain visual errors. The description of the goods has detailed size measurements. We suggest that buyers bring their own small ruler when shopping to ensure accuracy.

Do not judge the size of the product based on your imagination.

  关于色差：The products in our store are photographed from actual items. Due to objective reasons such as different lighting, shooting angles, and display screens, there may be some color differences in the product images. Please understand, and if you have any concerns.

Please be careful when taking photos.

1. The customer has received the goods.12 hoursThe core checks the quantity and quality of the goods, and the remote signature time is the time of receipt. If the customer finds that the goods are broken after signing, please contact us immediately and upload a clear picture.

Damaged photos, once confirmed, will be arranged to be sent out or refunded in the first time. Over12 hoursconsidered as no problems with this cooperation, and the transaction is completed. It is difficult to bear the responsibility for the long time of signing and breaking.

Confirmed, please understand the uniqueness of crystal products! Subjective dissatisfaction, or reasons based on imagination, with no actual quality issues, will not be accepted for returns. All items are carefully inspected and professionally packaged before shipment.

2. Before returning the product, please communicate with our customer service to confirm the product category and quantity. If the return is made without any prior notice, we will not process it. The returned product must retain its original packaging.

Installation is required. If the product is returned without any other damage, and the damage is irreparable, we will not refund.

3. Please do not return non-company products to us, as it will cause inconvenience when we return them to you.

4. Please be cautious when ordering if your expectations are too high. We do not accommodate so-called perfectionists. Please understand, thank you!

Alibaba's newbies, if you don't understand the ordering process, first of all, please read this article thoroughly.

Essentially, 80% of the order issues can be resolved very well.

Please first open our company's Alibaba website and it would be best to bookmark it or save it to other communication tools such as QQ.
Please register an Alibaba account before purchasing. (You can also use your Taobao account or Alipay account to log in.)
When purchasing, please ensure that the products are added to the purchase order, do not separate the shots, it is easy to make a mistake
A single order can currently contain a maximum of 50 different products. If you are ordering a larger variety, please switch to a new order when you have reached 49 different products.