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1. Different products have their own warranty periods. If any quality issues occur within the warranty period, and it is not due to human damage, they can be replaced with new ones.
2. If a single batch of mixed products has serious quality problems, please contact our staff to resolve the issue. Buyers can return the goods within 7 days of receipt, and can exchange for a new one within 15 days (except for accidental factors such as human actions and natural disasters). If the return is beyond the prescribed time, it is not allowed. The premise of a return is that the product's appearance and packaging must remain intact, clean, and without any signs of damage or wear.
3. If a customer who has made a small quantity purchase finds that the products they ordered are not suitable for their needs and wishes to return them, the return shipping costs will be borne by the buyer.
4. If the product itself has no quality issues and is damaged due to human error, or if the packaging is damaged, or if it is beyond the warranty period, it is not eligible for a return or exchange, nor can it be refunded based on the degree of damage.
5. Please contact your dedicated customer service specialist to obtain the return address and confirm the return method. Our loyal customers can enjoy more relaxed conditions for exchanging products.
6. Please carefully package the returned products, take the necessary precautions to protect them from damage during transportation, and avoid unnecessary losses. Also, please note any quality issues on a piece of paper!
7. If the product has quality problems and is not due to human damage, within the warranty period (with appropriate flexibility for dealers or bulk customers), the buyer can return the product in bulk after accumulating a certain number of negative reviews. The replacement product can be sent back together with the next order.