1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error. If you have any questions, please contact our customer service immediately.

 When shipping, are the items sent randomly, or can I choose the style?Regarding the style and color issues, by default, we will send mixed styles when making the shipment. Our grip exercisers are all mixed in packaging. The product description clearly states the colors and styles of our products.

 3: Are the products on the shelf in stock? What should be done if there is a shortage?All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where a few products are not immediately removed from the shelf, leading to stockouts. We ask for your understanding. If the factory can make them in time, they may be shipped two days later. If the factory is too busy to catch up, we will refund you for the products that are out of stock or not shipped. Please contact our customer service as soon as you receive the goods. We will not notify you one by one here. Thank you for your understanding!

 I have already paid. When can the shipment be made, and how long will it take to arrive?Because our company has a relatively large daily shipment volume, we will ship your order within 24-48 hours after receiving your payment, based on the order of payment. The delivery time may vary due to distance, weather, and the operational procedures of different courier companies. Generally, it takes 1-2 days to reach the regions of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. Provincial logistics generally takes 3-7 days! Regarding shipping: All courier deliveries are collected uniformly at 5 PM. Orders for the same day are generally shipped the next day. (In short, we will try our best to ship your order as soon as possible!) Because there are many orders to be processed in front of us, and many customers need to re-shoot, change addresses, so we will send them after we have sorted them! We will arrange the shipment as soon as possible! We hope you can understand! Our cooperating courier company is ZTO Express (We also send orders with STO Express, YTO Express, China Post Small Packet, and freight logistics).

 

1. Within 7 days from the date of receipt (as determined by the shipping receipt signature date), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return items weighing 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We kindly decline high-cost logistics such as DEPPON, JAS, TINDC, and HUAYU. Any violations will result in self-funded shipping costs. No returns will be made without quality issues, and no exchanges will be made.

 Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.
3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.
4. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the freight costs will be borne by the customer. The goods will be directly returned to the customer.
5. The following conditions do not allow returns: A. Products with damaged or incomplete packaging, missing accessories or related documents; B. Unauthorized repair or modification; C. Use or storage not in accordance with normal methods; D. Color and color are non-returnable, and goods beyond the post-sale service period are not refundable. E. Seasonal products beyond the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
6. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

7. For products with damage or quality issues, if the weight does not reach five kilograms, and if the customer wishes to return, the shipping costs will be at their own expense.

 

About logistics, most provinces usually send goods by logistics. Yongkang Logistics connects directly to the whole country, and it basically reaches all cities above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service quality of Yongkang Logistics companies varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yongkang to your local area, and find a place closest to you. Then tell us the logistics phone number of Yongkang, and we will help you deliver to your service point.

 

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