Customer concerns:

1. After receiving the goods, there were problems such as leakage, visibility, and the nose bridge clasp breaking.

2. Return and exchange of out-of-season products

Manufacturer's Response:

Leakage issue: The manufacturer suggests that when choosing goggles, customers should select the appropriate size based on the face shape and size of the target group.The style of large frame goggles is suitable for people with wider faces and wide foreheads. However, when these goggles are paired with thin faces, they may not adhere well to the frame, leading to the leakage problem mentioned by customers!

* Nasal bone fracture: When recommending or using the product, customers should be careful not to move it in the opposite direction at will, as this will not cause any problems.The problem of fracture has occurred!

Visibility Issue: This swimmask is suitable for wearing in bright outdoor conditions, but it can be quite dim indoors, which may cause discomfort for customers.Reflectivity is low!

2. Return and exchange of out-of-season products: The manufacturer promises to fully refund the product if it does not affect secondary sales.

About customer guarantees: If there are any quality issues, you can exchange the same item for a refund.

Regarding the shipment: Regarding the shipment, as our assembly is a regular mix of colors within each inner box, the customer should be aware that this is a standard color matching. The manufacturer promises to ship within 2 days! (The customer can choose their own logistics, and the shipping fee is borne by the buyer.) However, if the customer has specific color requirements, the shipment will generally take 3-5 days.

Contact information: Shop 1604, Area C, First Phase Market, Yiwu International Trade City

Telephone;0579-85289712

Mobile phone;15088267355

Contact person: Fan Yanfang

QQ"";2968516797

E-mail: swim_goggle@hotmail.com