About after sale and quality problem return and exchange goods
1. Within 7 days after receiving the goods (subject to the date of waybill signing), if any quality problem is found, please contact after-sales customer service in time. The delay will not be accepted. The product in question should be packaged completely (please bring your own package, do not paste or write directly in the outer box of the original product). If you collect more than 5 kg for return, the return freight shall be borne by our company. Please use ordinary logistics to return 5-10 kg in total. We will bear the freight and refuse to send the expensive logistics of deppon and jiaji and tianjinhuayu.
2. Please communicate with after-sale customer service before returning the goods, and fill in the after-sale service form, so as to track your return and process it in time.
3. We will try our best to meet the customer's requirements for the color or style of the product, but we cannot guarantee that. If color or design do not match, will not be returned or replaced.
4. We reserve the right to ship the goods not sold by us to our company without handling all the returned and replaced goods, and the freight shall be borne by the customer, and the goods shall be returned to the customer directly.
5. The following conditions are not applicable: A returned product packaging is damaged or incomplete, product accessories or relevant materials are not complete; B repair or refit without authorization; C is not used or stored in the normal way; D color and color do not exchange, beyond the after-sale service period of goods. E seasonal products are not refundable (such as warm stickers for summer fans in winter).
6. After-sales service is the basic service of the company. We are willing to provide good after-sales service for everyone. 7. For the above treatment of the damaged and quality products, if the weight does not reach 5 kg, if the customer wants to return it, the freight shall be taken care of by itself.