Shopping process
(1) after the customer determines the required style and quantity, contact our online customer service to confirm the stock of goods, quantity, express or logistics costs, delivery address and other issues, and then place the order online; If you place your order by yourself, please indicate your request in the message.
(2) according to the actual inventory, we determine the quantity of supply and the time of delivery. As the daily shipment is very large, we cannot guarantee that any item will be available at any time.
(3) after the agreement is reached, the customer will pay via alipay immediately (all the products are supported by alipay for secured transactions, please contact the customer service staff to ensure the safety of your payment).
(4) under normal circumstances, the goods can be delivered within 72 hours; under special circumstances, if seasonal busy or the warehouse is out of stock, the delivery time will be extended appropriately, please understand.
(5) customers can log in ali assistant or alipay to confirm the receipt of goods without any problem after receiving the goods; If you have any questions, please contact the customer service staff within 24 hours
About product color
The information of commodity color, pattern and packaging on the website is for reference only. The color difference between the commodity picture and the real object may be caused by the problems of lighting and color difference of different monitors. If the product color, pattern, packaging, etc. are different from the description on alibaba and do not belong to the quality problem, we will not accept the return.
About product delivery
Under normal circumstances, goods can be delivered within 72 hours; under special circumstances, such as seasonal busy or shortage of goods in warehouse, the delivery time will be extended appropriately, please understand. When your piece is light, we suggest you send it by express. Please consult the customer service for the specific express fee. The logistics freight is for reference only. If you have designated logistics, please specify the delivery address and contact number in the remarks; If not, we will send it to the nearest shipping site. In addition, we also support the four major logistics shipments of jiaji, huayu, deppon and xinbang.
About receiving the goods: when you receive the goods, check whether the outer box of the goods is damaged or not. If there is any damage, do not sign for the goods for the time being. If you are satisfied with all of our products, please give us full marks. We will thank you for the perfect service in the future. Of course, any quality problem of the goods can be immediately communicated with our customer service. We believe that everything can be resolved in a peaceful and win-win way.
About after-sales service
We do not accept goods that have been damaged for artificial reasons, which may affect second sales.
As the factory may change the product packaging according to the production situation, the external packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return for this reason.
Products with multiple colors and various types are randomly mixed by default. The company will try to meet the color and style specified by the customer in the order notes. We do not accept any return for individual orders which do not meet the customer's requirements due to the color and style of the stock in the warehouse
Reasons for personal preference shall not be returned; The buyer thinks commodity quality has a problem subjectively, the written appraisal that issues legal approbate please, do not refuse to return otherwise
After-sales service is the most basic service of the company. Our company is willing to provide good after-sales service for everyone. Meanwhile, good after-sales service also requires the cooperation of customers.
Before shopping, please carefully read our wholesale instructions, payment method, delivery and receiving instructions and after-sale service, so that both parties can better communicate and cooperate. Thank you for your cooperation and wish you a happy shopping