Our ceramic products are all fired at more than 1200 degrees. The glaze of the products has a great relationship with the temperature. There is no way to keep the temperature evenly in the kiln, it may lead to small bubbles, pinholes, glaze shrinkage, deformation of the basin mouth and other conditions on the surface of some products with too high temperature or less than temperature. This is normal. Perfectionists should be careful when ordering.

  In addition, our bamboo products are all made by hand. The original bamboo board is made of natural bamboo (bamboo has tender bamboo and old bamboo), so there may be chromatic aberration in color. Natural bamboo is synthesized, there will inevitably be bamboo eyes on the bamboo board, perfectionists please be careful!

  About mixed batch of multiple products: full store300 or200 sets can be purchased in mixed batches, and orders are placed in mixed batches according to [boxed quantity within 1 or boxed quantity within 1 * integer]. For example, if there are 10 boxes in 1, you can only order 10 or 10 * integers in mixed batches.

  Order for a single product: the minimum number of orders for a single product must be shipped according to the packing number of the product in the whole box, and according to the supply information 【 the lowest batch number or 1 carton packing quantity] The order. For example, if a product is packed in 60 outer boxes, at least 60 orders will be placed for this product.

  About shipment: shipment within three working days from the next day after payment by sport order(If there are special circumstances, the customer service will inform you separately), the delivery time of non-sport order depends on the production cycle (urgent order, please consult customer service before placing an order) we will try our best to improve efficiency, in the shortest time, you can match good goods and deliver them as soon as possible.

 (Please read the product details carefully, such as the product size. If you are not sure, please consult the customer service staff, such as the validity period and cost of logistics. Avoid unnecessary losses to both parties, thank you)

  all products are punched by default, and all punching is free. If you need no holes, please contact customer service to arrange production, and we will arrange production for you as soon as possible.

  If you receive the goods, open the box and find that the product is damaged or missing, please take a photo at the first time and provide it to our customer service for verification within 48 hours. After we verify it, we will make a replacement or refund for you, you can rest assured. (For ceramic products, we will use a relatively tight packaging method to pack them, but there will inevitably be a small damage during transportation. Please understand this; Mixed batch products, sometimes there are many quantities and styles, and it is inevitable that there will be missing hair. This dear friends should also understand that we will try our best to ask employees to hook the list when shipping, the consignor will hand it over to the verifier for verification and delivery again to reduce mistakes.)

  after placing the order, the seller has completed the delivery. If the buyer needs to exchange or return the goods, the buyer must bear the freight back and forth of the goods, the staff fee for packaging and the cost of packaging materials. To avoid losses to both parties caused by wrong shooting, please see clearly and order, thank you!!

  Many customers are asking the question "whether product pictures can be provided. This, no problem, if you think our pictures are suitable, please contact Customer Service to provide it!