①. Confirm whether the selected product package contains your own items (a single laser bare pen does not contain batteries, chargers, and gift boxes).

②. Confirm whether the delivery address is correct. Our company delivers the goods according to the default address left by the buyer's background. If there is any change, please inform the customer service or call us in time. Otherwise, our company will not bear relevant responsibilities for the problems arising therefrom.

2. Incomplete goods received:

before the buyer signs for the goods, please make sure that the packaging is intact, and you can sign for it after confirming that it is correct. On the premise that the packaging is intact, if the buyer finds that the goods are missing, weigh the weight of the goods immediately, and then pay attention to putting back all the packages (our company weighs them before shipment, which is for the convenience of checking with customers). Put the packaging of the goods back to its original appearance, take photos with a digital camera, and send the package express number and the actual weight of the goods, as well as the existing packaging pictures to the after-sales customer service, we will check the package information as soon as possible and give a reply.

3. Damaged Goods received:

all products of our company have passed strict inspection before shipment, and all products are qualified finished products. If the buyer finds that the goods received are damaged, it must be caused by express delivery. Please open the package face to face to check whether the product is damaged. If there is any damage, please reject it face to face and contact customer service to inform us of the situation so that we can register and handle it. Because once you sign for it, there is no problem with the express delivery by default, and it is useless to go back to the theory. For your and my rights and interests, remember to check before signing!

after the customer purchases the product, our company sends ZTO Express by default. If not, please be sure to tell us which express we want to send. We will try our best to deliver the product according to the customer's requirements, if you have any questions, please consult with our customer service. In order to save the cost of customers, we hope to deliver goods to customers through logistics. Logistics only goes to the city/county where the customer is located. Customers need to contact the logistics company to pick up the goods themselves. Please understand the inconvenience.!

2. Delivery time:

all products are generally in stock and can be shipped on the same day. Some products with special requirements may need to be produced and processed. Please contact us to confirm whether the goods are in stock and the specific delivery time to avoid business losses caused by the delay of delivery.

1. Flashlight warranty description:

the minimum warranty period of flashlights sold by our company is 1 year, and the warranty period of products starts from the date of issue. Quality problems occur within 1 year, free maintenance, free replacement of accessories (only including electronic original), human damage is not within the scope of this warranty. If there is a problem after one year, no maintenance fee will be charged, and the cost of replacing accessories will be charged.

2. Lithium battery warranty description:

since lithium batteries are consumables, please check whether the batteries are used normally after receiving the goods. And in the future use standard use, without protection lithium battery is strictly prohibited to clean the power consumption, must keep the battery still have the remaining power to charge. As long as you don't run out of power, you can use it for a long time, because the battery has no memory function, and there is no life span. If the battery runs out of power once, the battery will be scrapped, regardless of whether it has a protective battery or not, if it is idle for a long time, it needs to be stored with electricity, otherwise the self-discharge may cause the battery to break down. If there is no problem within 24 hours after receiving the goods, our company will consider it normal. If the battery finds the problem after 24 hours, it will not be guaranteed. Please pay attention to it.!

3. Description of round-trip freight for quality problems:

all products of our company are fully inspected. If the customer receives the goods and finds any problems, please contact us in time within 24 hours. If quality problems occur within 7 days after receiving the goods, our company shall bear the return postage. Within 7 to 15 days, the buyer shall bear the postage. The return postage will be borne by the buyer after 15 days (please pay the courier fee first when you send it, our company refuses to accept any delivery, please forgive me. After receiving the goods you returned, we will help you handle them in time and return the courier fee to you through Alipay and other means).

4. Product repair instructions:

if you have products that need to be repaired back to the factory, please return them together with the amount of products that need to be repaired up to 200RMB or more than 10. In addition, our company does not bear any repair freight (because the wholesale profit is low, please understand).

5. Product replacement instructions:

within 15 days from the date of shipment, if you are not satisfied with the goods (non-quality problems) and do not affect the secondary sales of the products, we will provide you with a free exchange service, the return and return freight shall be borne by the customer.

1, our products are not perfect. Please do not require excessive perfection on the surface of the products. After all, they are all made by workers one by one. However, we guarantee that we will do our best to control the quality of our products while making low profits. This is our commitment to you.

2, the products are shot under natural light, making the products show their own colors as much as possible, but it is inevitable that they will be affected by many factors such as weather, light, display color difference, and there may be some color difference, this situation is not considered as a quality problem. Customers with this concern must ask clearly before purchasing.

3, each product will undergo strict inspection before shipment, but it is inevitable that the product will still produce bad conditions when it comes to customers. If there is a quality problem, we promise to return it. Our profit has been kept at the lowest level, mainly based on running volume, and we can't afford the postage back and forth (after all, this is not Taobao). If you encounter defective products, please keep them properly and return them to us after accumulating a certain amount. We will handle your return and exchange according to the situation, deduct the corresponding amount from the payment or send it back to you together with the shipment. Therefore, you must bear the cost of returning the goods and exchange, and reject all the returned freight on arrival. Thank you for your cooperation.!

4, one more point: The Returned products and packaging are guaranteed to be complete and clean. If the product is removed by ourselves or damaged by human beings, it will not be returned or exchanged. After receiving the returned product, we will check it and confirm that it is intact. We will arrange the return immediately.

Tips: We attach great importance to every comment that buyers make on us, and we will do our best to provide after-sales service. Please do not comment on us at will (malicious bad reviews will be blacklisted and their cooperation relationship will be terminated), which will make us very sad and look forward to cooperating with you again!