For any issues that arise during the shipping process, such as incorrect deliveries, missing items, or damage during transportation, we take full responsibility and will resolve the problem by either refunding the money or making up for the shortfall on the next order. Please be informed that we do not provide separate replacements; we appreciate your understanding and cooperation.

About returns:
Before the buyer signs for the goods, they should be able to judge the consistency of the surface immediately, including but not limited to whether there is any damage, deformation, missing/incorrect items, etc., and have the right to refuse to sign for the goods if any of the above situations occur. Once the goods are signed for, one cannot claim a refund or return (exchange) for goods based on any defects or flaws within the scope of immediate inspection.

About quality:
All products manufactured by our factory are strictly tested before shipment. Due to mass production, the quality guarantee pass rate is over 97%-98%, with an unforeseeable problem rate of 2%-3%. This is within the scope of exemption. For minor defects, such as scratches (unavoidable for metal products), these are not considered quality issues and will not be accepted as reasons for returns or exchanges.

1. All products in our store are non-returnable and non-refundable. We do not offer free shipping or discount. Please carefully read the product descriptions before making a purchase. Thank you for your cooperation.

2. The default color of the various perfume spray heads and refill bottles will be sent randomly. If you have any special color requirements, please contact the customer service to confirm whether there are stocks.

3. All of our product images are taken from actual products, but due to differences in lighting and display screens and the environment, color differences are unavoidable. Please understand and forgive!

Thank you for your support and cooperation!

4. Regarding express delivery, our company cooperates with Yunda, Shenzhen Express, ZTO Express, SF Express, Dewang Logistics, Tien-Di Hua Yu, and Anneng Logistics. We will select the appropriate transportation method according to different regions and weights for you.

About product size capacity and compatibility with contents:

The relevant data of the goods is explained in the detail page. Different test tools and measurement methods may lead to differences, and the compatibility between the container and the content may vary. Please test by yourself for accuracy, and we will not assume any related losses caused by this. For bulk purchases, you can purchase samples first to confirm.