askDoes your company support small quantity wholesale for your products?
Answer: Hello, all our products are wholesale by manufacturers and we support small quantity wholesale!
Question: Are all the products in your company's catalogues taken by your own staff?
Answer: Yes, our company will not steal images from websites, and we also hope that other competitors do not steal our images!
Question: Are the product samples of your company available for free?
Sorry, our samples are not free. Due to the fact that some competitors sometimes pretend to be buyers to obtain samples, our company has a policy that requires a payment of 50 RMB for samples, with the customer bearing the cost of shipping. The 50 RMB sample fee will be refunded after placing an order!
Question: If I find that the goods I received do not match the ones I ordered, what should I do?
Answer: Please first check your order to see if the discrepancy in the goods is due to any misoperation on your part. If you have selected delivery to your door/cash on delivery, and you find the goods received do not match the list on the shipping document, you can refuse to accept the goods at that time and ask the delivery personnel to return the goods to the warehouse for re-delivery. For orders with other delivery methods, if the customer finds a discrepancy, they can send the goods back to our return and exchange address for processing.
☆☆Question: How to make an online purchase?
Answer: After selecting the goods you wish to purchase, remember the number and name. Then, go to the online order page and fill in the information about the goods you selected, including the name, price, and quantity. You can order up to four products at a time. If you want to continue purchasing other goods, you can repeat the process. Please fill in the contact time and delivery time in the remarks. Then click "Complete," and you have completed your shopping.
☆☆Question: Why can't I find the product I need to buy after searching for the product name?
Answer: This may be because the item is currently not available in our database. You can use the 'Out of Stock Registration' to inform us. We will contact you as soon as the item is available.
☆☆Question: What are the different payment methods available?
Answer: At present, we offer three payment methods: A, postal remittance; B, bank remittance; C, payment upon shipment.
☆☆Question: How long does it usually take for a bank transfer to clear?
Answer: 1. By postal remittance, it usually takes 3-5 days for us to receive the remittance form. 2. By bank wire transfer, the account will be available in 1-3 days, and it will take longer in remote areas.
☆☆Question: How long will it take to receive the goods after I place an order?
Answer: Customers in Wenzhou can receive the goods within three working days after placing the order, and customers outside the city can receive the goods within 5-12 days after we receive the payment.
Question: Can I return or exchange the goods I purchased? What are the conditions?
Answer: Any of the following reasons can be returned for a refund:
1. The goods have quality problems, including damage, reverse assembly, blurring, fracture, and separation. 2. Damage caused by the mailing process. (If it is caused by local logistics personnel, please contact us in time, and the logistics responsibility can be negotiated for processing).
Special Note: For domestic customers, a return or exchange is permitted within 30 days from the date of our shipment. For international customers, a return or exchange is permitted within 60 days from the date of our shipment.

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