Ordering Process

Special emphasis: we do not accept returns or refunds for products with no quality issues upon arrival (but for products with factory quality issues, exchange can be negotiated. The transportation costs for the exchange must be shared equally by both parties. Our quotes are all ex-factory prices without any additional charges. Although our company has quality inspectors who conduct strict pre-production, production, and post-production checks to ensure that the product quality is 100% free from defects before shipment, due to various uncertain factors, we can only guarantee that 97%-98% of the products upon arrival are free from quality issues. 2%-3% is within the scope of exemption.)

1. Product Pricing:

   Our company's website directly quotes the factory price (i.e., the price at the factory delivery, without tax, excluding shipping costs, and any other fees), and for customers outside our region, we will arrange the shipping for you. You can specify the logistics/cargo/courier service, and the shipping cost will be paid upon arrival. For courier services, the shipping cost is payable online.

Payment Method:

   Payment in advance (1. Bank transfer; 2. Use Alipay payment only for "immediate payment"; 3. Online ordering). If the order volume requires a certain amount of time to produce, a 30% deposit is required first, and the balance must be paid in full the day before the shipment.

3. Shipping Time

   Upon receiving the customer's payment or deposit, our company will prepare the goods, which generally takes 1-3 days. Due to the need for stock preparation (some require production), please customers ensure to book as early as possible according to actual conditions to avoid any difficulties in our company's arrangements, which may affect the customer's business operations. Once the goods are ready, they will be shipped according to the transportation method confirmed by our customer service personnel. If there are any delays in the delivery of some products, our sales personnel will also notify the customer in advance, and the customer can choose to replace or cancel the products that are out of stock.

Fourthly, Receiving Standards:

   1. Please inspect the goods carefully in front of the logistics company personnel upon receiving the goods. If you find that the outer box is severely deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened and sealed, please open and count the goods on the spot to check the accuracy. If there is any error, please negotiate with the logistics company on the spot for compensation. If the problem cannot be solved, please do not take the goods away. Contact us at the freight station for negotiation. Otherwise, signing the receipt after that will be considered as no objection to accepting the goods.

   2. Our toys are of high quality and affordable, and they are really worth the price. Some buyers have found that the workmanship is somewhat rough, with imperfections, and they feel that the materials are not of high quality, which is different from what they expected, etc. However, these do not fall under quality issues. There is no perfect product in the world, and too picky buyers are advised to look elsewhere. All dimensions are measured by hand, and an error of 1CM is considered normal.