Notice to buyers:
1. Message Reply
if you fail to reply in time (please don't worry, this is not to avoid the problem or ignore your relatives, just temporarily not in front of the computer or replying to other messages), anxious MM, you can call us at 19548877802 directly. If the line is busy or no one answers, please don't be anxious and call later.
2. Delivery time
due to the large daily shipment volume, logistics colleagues are also very hard. Orders placed before 4 pm every day should be sent to you on the same day (except for large-scale activities), it will be the next day after four o'clock, please forgive me!
3. Buyer's address
the address left in the payment order should be the correct address, otherwise it will cause a lot of trouble. Please pay attention when placing an order.
If there is any change in the receiving address, please contact the online customer service in time to avoid unnecessary trouble and loss!
IV. Logistics problems
we have the obligation to provide buyers with the process information of Post Office or express delivery, but we cannot bear the responsibility of Post Office or express delivery (Post Office and express delivery company are not opened by us, I hope all buyers understand, if you have any questions, please ask the customer service, we will help you solve them as soon as possible!
Once the order package is delivered, the responsibility is transferred to the post office or courier company. The store can only query the package process for you, but cannot control the delivery speed and route. Therefore, fast delivery cannot be used as a reason for evaluation. In addition, the quality of the delivery personnel of the courier company is uneven. In case of staff with bad attitude and poor service, you can choose to complain to the courier company (the number of complaints has something to do with their bonus) please unpack and check the package face to face before signing the package. If the goods are damaged due to express delivery, please contact us and we will lodge a claim with the express delivery.
V. Return and exchange
unconditional return standard: if we send wrong goods (including color/style/size) or quality problems, we will bear the return and return courier fee and unconditionally return or exchange them.
Conditional return criteria: you can decide whether to return or exchange the product based on your personal preferences, provided that the product is not washed, the tag is not cut, and within two days after signing (subject to the records of the express delivery website), there is no other smell except itself, non-human damage (it doesn't matter if the packing bag is gone) 6. Comment problem
after the transaction is completed, we have once commented on our products and services. We attach great importance to your comments. If there is any problem with the products or what our services do is not enough, please kindly contact us in time. We will give you a proper solution and reply here. Please also cherish the fate with our store. If it is a malicious comment, we will complain to the end.