Product Packaging: 1. Each lamp is beautifully packaged, making it a perfect gift for friends and relatives. 2. The packaging is designed with molded foam to ensure the safety of the lamp during transportation. 3. The outer box is made of ultra-hard and ultra-thick cardboard, making it extremely safe and sturdy even without a wooden crate. Transport Damage Handling: 1. We assume the risk of damage during transportation. When you receive the goods, please open the box and inspect them before signing. If you find any damage, please contact us immediately. We will send you free replacement parts and bear the freight costs. 2. If you sign without inspecting the goods and then find damage after signing, it is the responsibility of the customer. If you find damage after signing, please contact us within 48 hours and send us the photos. We will send you free replacement parts, but the freight costs will be borne by the buyer. 3. If there are any problems after receiving the goods, please contact us within 48 hours. If there are no objections within 48 hours after the receipt date, it is assumed that the goods have arrived intact. If problems are found after 48 hours, we will not be responsible.Please understand that we welcome new and old customers to visit our store to order or select products. Our products are factory-direct sales. Attention: 1. Online shopping is risky, and it is prudent to buy carefully. Everyone makes careless mistakes, and the transportation is provided by a third-party company, so there may be unexpected problems with the goods you receive. Although the chance is very small, it is 100% for each person! If there is a problem, please don't panic or worry about the possibility of this or that. Please rest assured that we will do our best to solve the problem for you! We firmly oppose the behavior of blindly making medium evaluations or negative evaluations without communication or reporting the problem. If we find it, we will complain as malicious evaluations!!! But at the same time, we still hope everyone has a tolerant, understanding, and compassionate heart! 2. Please read the product description and related materials carefully before you take the goods and try to contact us through Wangwang to further confirm the specific matters.Respect each other's labor results to avoid unnecessary misunderstandings and no purchase after taking photos! 3. Please check for damage as soon as possible when picking up, if there are any problems, please contact us within 24 hours and provide on-site photos. We will send a free replacement. Most lamps are fragile goods, and it is difficult to determine the responsibility for damage over a long period of time. If the damage is more than 24 hours, we will charge the cost to assist the replacement. If there is no objection within 48 hours after receipt, it is assumed that the goods have arrived intact. Thank you! Shipping time: Express: within 13 days in the province, other provinces and cities in 25 days. Freight: Generally, it takes about 57 days to reach the southern and central regions; it takes about 6-10 days to reach the more distant northern and western regions, as well as a few areas that need to transfer. If affected by unforeseen factors (weather and road conditions), it may take longer. The arrival time provided by the store is for reference only. Please closely follow the progress of the goods after shipping. If you have not received the goods within the agreed time, please contact the store in time to inquire about the relevant situation.The estimated arrival time provided by our store is a reference based on our past shipping experience. As we use a third-party carrier, we cannot control their operations or predict the factors that may cause delays during the shipping process. If there are any delays in delivery, we hope that buyers will understand correctly, thank you.