Wholesale instructions
1. About Shipping:
1. Orders paid before 3 PM will be shipped as soon as possible, with a general shipping time not exceeding 48 hours. If there are any delays, please contact customer service to confirm. We appreciate your understanding and apologize for any inconvenience. Please note that this is not a 100% guarantee of shipping times. Thank you very much!
2. Our company cooperates with courier companies: YTO Express and Huitong Express. (If you need to specify other courier companies such as SF Express, additional freight charges will apply, please contact our customer service for details. If the quantity of goods is large, we can send them by logistics. Please confirm with our customer service.
Section Two: About Receiving Goods
Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed, damaged, the sealing packaging tape is broken or damaged, or there are obvious signs of being opened, please open the box on the spot to inspect the goods! If there is a shortage or damage.
Or if there are quality issues, please do not sign for or take delivery of the goods until you contact us to negotiate in person at the courier's or freight station. Otherwise, signing for the goods will be considered as accepting them without any objections.
III. About Returns and Exchanges
1. Exchange or return for free if there is no quality problem.
If the buyer needs to return the goods due to personal reasons, if the confirmation of receipt is more than 7 days, due to the damage and loss caused by the return of the product, we will refund the original price at 80% discount. If it exceeds 1 month, we will not make any claims.
We offer a refund or exchange service for products with no quality issues. If you encounter any difficulties, please contact our customer service. For products with free shipping, the return shipping fee will be deducted. Note: (The return shipping fee is the buyer's responsibility).
2. Quality problem returns and exchanges:
For buyers who return defective or damaged items, we will reimburse them 5 yuan for the courier fee. Any excess fee must be borne by the buyer. For wholesale customers who have been purchasing for a long time, they can accumulate a certain number of items and return them through logistics consignment. We will bear the direct logistics costs to Yiwu. The profit margin from wholesale volume is too low, and we all share the business risks. Please understand.
3、In transit
Damage caused by the process: please open the box in front of the logistics or courier personnel to check, as the cardboard box has elasticity, and plastic toys do not have elasticity, so there may be no damage to the outer box, but the inner goods are damaged. Please make sure to inspect the goods before signing. Product damage within 5% is considered normal, and we will provide a service to re-order and send replacement parts to repair, but not individually. The transportation is completed by a third-party courier logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, which is not a reason for return.