Buyer's Ordering Must Read
I have encountered many guests who have consulted me with various different questions online. Here, I will answer all these questions one by one for everyone.
Question One: Why did you place an order with our store?
Answer 1: We are a conglomerate company that integrates product research and development, production, sales, OEM, and ODM. We have a complete independent production and sales beauty and hair care products industry chain, and all our products are developed and produced by ourselves, which has a very attractive price.
Question Two: How are your goods shipped?
Answer 2: We offer a minimum order quantity of 'three' (the larger the quantity, the more favorable the price) and also allow mixed batch distribution, as we are a direct manufacturer, so the prices are generally more favorable. We focus on volume, so please do not always ask if we can offer you a discounted price. If you reach the quantity of our online wholesale, we will offer you the price marked online. You can choose to take a bottle as a sample and send it by courier, which is more convenient.
Question 3: How many days will it take for your order to arrive after placing it?
Answer 3: Our shipping usually starts within 72 hours after payment, and the shipping time for bulk orders/customized orders will be confirmed with the buyer through Alibaba Messenger. Generally, it takes 4-5 days for the goods to arrive after shipping, with the exception of special circumstances, remote areas and the three eastern provinces.
Question 4: What is the method of shipping you use?
Answer 4: For packages weighing less than 3 kilograms, we recommend sending by courier. We do not specify a courier company. For packages weighing more than 3 kilograms, we recommend sending by logistics. If you have a familiar logistics company, please clearly discuss with the customer service what logistics company to use. Other methods are invalid. If you specify a logistics company, please the customer to negotiate the freight price themselves, because the company is not familiar with the logistics company, and the company is not responsible for price negotiations. If you have no recommended logistics company, we will try to choose the most favorable logistics company when shipping. Logistics charges by piece, and the company's packing staff will try to reduce the number of pieces as much as possible. Please pay special attention to the name of the consignee you leave must be the same as the name on the identity card of the person who picks up the goods. The logistics company needs to check the identity card to be able to pick up the goods.
Question 5: How can I check the status of my cargo shipment?
Answer 5: Logistics is usually notified by phone to pick up the goods. It usually takes about 5 days to reach direct cities, and it usually takes 7 days to reach transfer cities. General freight in Guangzhou is usually operated by individuals, with favorable prices and fast speed, but online tracking of goods is not available. Please wait patiently for a few days after shipping. You can also input the order number, quantity, and tracking number in the logistics information column to consult the logistics consultation. If you have not received the goods within 7 days, you can call the customer service for consultation. Logistics can only reach the urban or county areas. If you must send to a certain district or town in the city, please contact us to determine the shipping method. If you do not specify, the customer cannot refuse to pick up the goods at the pickup location too far away as a reason. Due to the large number of orders and busy work, please do not urge every day after placing an order. The company will arrange as soon as possible, and hope to understand.
Question 6: Will my goods be lost or damaged?
Answer 6: Our packing staff will carefully pack the goods to avoid damage, and generally, whole pieces of goods ordered will not have such problems. For mixed batches of goods, due to different specifications, the packing will not be even, and the degree of pressure will also be different, sometimes such situations cannot be avoided. Therefore, we usually suggest that customers who are far away and those who come to the county town can order whole pieces, and if it cannot be ordered whole pieces, it is also recommended not to be too scattered. Upon receipt, check if the box is complete, and if there are any damage, take photos and send them to the company's customer service. Because our company is a low-profit and high-volume business, the company's pricing does not consider the transportation risk, and we have no ability to bear the risk of the loss of the goods alone. Starting today, we hope that customers will choose to transport with insurance to ensure the safety of the goods. The insurance fee is charged at 3/1000 of the order. For goods that have not chosen insurance, the loss of the goods will be compensated according to the 3-5 times of the freight rate of the logistics company's regulations. (The logistics company is only responsible for the loss of insured goods, not for the responsibility of damage, so the company's packing staff will try to pack tightly to prevent damage, and we hope that all customers can rest assured).
Question 7: What should I do if the quantity of the goods I received is incorrect?
Answer 7: If there is a shortage of goods, take photos after opening the box to facilitate customer verification. Generally, there will not be a shortage of goods. Please contact our customer service to handle it for you. Thank you for your cooperation. Thank you!