Welcome to purchase our company's Teng Yue Umbrella Industry products. The unit price of the products sold on the website is the factory price, which does not include shipping fees, tax, labels, or barcode labels.

 

Regarding the smell: The fabric of the umbrellas has undergone special coating processing to improve water resistance and UV protection. There may be a slight odor when they are first produced, but it will disappear after a few days of opening and drying. Please rest assured to use them.

About creases: After the umbrella is fully assembled and wrapped, it is placed inside the packaging, so when it is opened, there will be some creases similar to the concept of clothing.

Regarding the stitching holes: Since the umbrella surface is sewn together from triangular pieces, it is inevitable to leave stitching holes. This is especially true for umbrellas with coated fabric. Generally, these holes do not affect use, but if the umbrella is subjected to strong water pressure, it is inevitable that water will seep through the holes. Currently, there is no solution within the industry to address this issue. We sincerely apologize for any inconvenience and hope you understand and forgive this situation.

About the swaying of the umbrella handle: To ensure that the umbrella can be opened and closed easily, there is a gap between the umbrella frame and the umbrella handle, so slight swaying is normal and does not affect the use and stability of the umbrella.

1. Friendly Reminder:

When unpacking the umbrella carton, please remember not to cut open the box with a knife or scissors to avoid tearing the folded umbrella fabric inside. We guarantee that the goods will be shipped with complete and undamaged packaging. Please open the packaging in person when you pick up the goods to confirm that there are no damages or deficiencies before signing. If you find that the packaging is damaged, missing, or the goods are damaged in transit, please point it out and refuse to accept it immediately. At the same time, please contact our customer service immediately. We will deal with the relevant matters in accordance with the actual situation for you. If you have signed or someone else signed on your behalf, it will be considered that the packaging, quantity, and content of the goods are correct.

II. Disclaimer:

Please carefully inspect the packaging for any damage and the goods for any damage when signing for the delivery. If you find any damage to the packaging or the goods upon signing, please notify us immediately. If you discover any damage to the packaging or the goods after signing, the logistics company will not be responsible for it, and we will not assume any responsibility for any resulting losses.

III. Price Issues:

The website price is the factory price, excluding tax and printing and plate fees. For specific costs, please consult the customer service to confirm the fees agreed by both parties.

Color difference issue:

All the products on this website are photographed with actual items, but due to differences in computer monitors, settings, lighting, shooting environments, light intensity, and flash exposure, color differences are unavoidable. The colors shown in the pictures are for reference only and may differ from the actual colors. The product colors should be determined by the actual items! We hope that our customers will understand this. Although we have tried our best to adjust the color differences in the pictures as closely as possible, we do not support returns for color difference issues. Customers who cannot understand or accept color difference issues are kindly requested not to order!

Five, [After-sales Service Issues]:

All goods in our store are inspected by specialists before shipment. Due to the busy business, it is impossible to avoid mistakes and quality issues 100%. The goods are subject to the actual received items.

Refund and exchange commitment, as follows:

1. The shipment is incorrect, and the goods received do not match the order. Please take photos and videos and send them to the online customer service for confirmation, and then hand them over to the after-sales department for both parties to negotiate and handle.

2. The goods received have obvious quality problems. Please take photos and videos and send them to the online customer service for confirmation, and then hand them over to after-sales service. Both parties will negotiate and handle the problem.

3. Return and exchange policy: Please contact our customer service within one day of receiving the goods. We will handle it promptly. If it exceeds 3 days but is less than 7 days, the round-trip shipping costs will be borne by the customer. For those exceeding 7 days, we will not process the return or exchange.

The return shipping cost for exchange is borne by the buyer.

Note: Low-priced promotional items and gifts are non-refundable. Please do not mix up items that were not purchased from our store. Do not return goods from other stores.

Six, [Customized Products]:

Please provide a clear CDR or AI printing source file for the umbrella that needs to be printed to ensure the printing quality. At the same time, confirm the quantity, color, printing content, printing cost, plate fee, and umbrella unit price with the online customer service. Please carefully check the effect picture, confirm the printing content and details, once confirmed, the printing content and material cannot be modified. The cost of modifying after confirmation will be borne by the buyer. Customized styles are non-refundable and non-exchangeable.

7. Evaluation:

Each transaction is the result of the customer's trust and the hard work of our employees. If the customer is dissatisfied with the product, please contact customer service first, and we will definitely resolve it properly. When problems arise, let's be more calm and honest with each other, try to put ourselves in each other's shoes, and believe that any problem will be solved. We strive to meet every guest, and we are very welcome to honest and tolerant customers, believing that we can eventually become friends.

Thank you for the continued support from our new and existing customers!