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Frequently Asked Questions: All products at our store, Daantang, are direct-sold by manufacturers, reducing the middleman, ensuring great value for money, and selling at low profit margins. This is also a try by our company in non-traditional sales channels this year. Therefore, we still have the ability to handle bulk orders. We welcome wholesale orders or custom-made samples from our customers. We will win your trust with our favorable prices and high-quality products!

1. All prices of our products do not include tax and freight, and additional tax points will be added for invoicing. For more information, please consult our customer service!

Does the color I see on the monitor exactly match the actual item?
Answer:

The color difference between the images seen on the monitor and the actual items: color difference has always been a challenge in online trade, as there are many causes for it. For example: the same picture looks different on different monitors, which comes from factors such as the brand, technology, brightness, and color temperature of the monitor; in addition, the environment where the photo was taken is different from the environment where you are viewing the product, which also causes color difference. We are also trying to control the gap in color difference, and color difference is an issue that can never be completely avoided. Please agree to take another photo.
3. If the item is damaged in transportation, who is responsible?

Answer
We will take full responsibility for everything, and all the costs will be borne by us. Please rest assured that we will take care of the transportation matters (if there are any issues, please do not hesitate to contact us. You just need to send us the photos of the damaged items)

4. [About Logistics] Express Delivery] SF Express YTO Express STO Express (It is recommended to use express delivery for a weight of less than 10kg) If you have a specific logistics company in mind, we will use the one you specify. If not, we will find a logistics company with fast delivery, reasonable prices, and convenient pick-up services. Generally, we recommend sending with ZTO Logistics and Best Express Logistics. For mixed batches of small products, such as tea pets, tea filters, and tea canisters, as well as loose porcelain products without gift boxes, we suggest you order wooden boxes, which will cost 20 yuan per piece.
5. What should I do if I am not satisfied with the quality of the items?
Answer:
Please find a customer service representative in time, and we will give you a satisfactory reply!