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II: After-sales Instructions
1 Sign-off.
Please open and inspect the item in front of the delivery person after receiving it. If you have already signed for it, it indicates that there are no issues with the quantity or quality of the goods, and requests for returns or exchanges will not be accepted.
2 exchange.
(1) The customer should inspect the goods in front of the delivery person. If any issues are found with the items, ask the delivery person to act as a witness and contact our customer service staff immediately.
(2) If the quantity or items do not match the order, the courier must provide proof. Contact customer service to confirm the facts before proceeding with replenishment or exchange.
(3) If it is due to quality issues with the goods, please provide relevant photos as proof. Contact customer service to confirm the facts before you can return, exchange, or resend the item.
(4) If the customer only wishes to exchange the product, please contact customer service within 7 days of receiving the item. Returning the purchase is only possible after reaching an agreement. The return shipping costs are borne by the customer, and returns after 7 days are not accepted.
Related shipping instructions: Within seven days of receiving the goods, if it is our responsibility—such as incorrect delivery, insufficient shipment, or quality issues—we will cover the shipping costs. Otherwise, the round-trip shipping expenses shall be borne by the customer. If any issues arise, please contact us promptly. After seven days, any problems must be handled by the customer themselves.


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