Wholesale instructions

1. About Shipping:

1After placing an order and making the payment48Shipped within hours; (If there are any special reasons that cannot be shipped in time, we will contact the buyer in time to handle it. We sincerely apologize and thank you very much for your understanding).

2Our store cooperates with the following courier services: Shentong, Zhongtong, Huitong, and Post (if a specific courier service is required, additional shipping fees will apply). The shipping fees vary by region, please contact our customer service for details. If you need to send goods by logistics, please contact customer service to modify the shipping fee, which is always paid upon arrival.

Section Two: About Receiving Goods

Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened, please open the box on the spot to inspect the goods! If there is a shortage of goods or damage, please do not take the goods first, contact us at the freight station for consultation; otherwise, after signing, it will be considered as no objection to accepting the goods.

III. About Returns and Exchanges

1No quality problems to return goods";

If the buyer needs to return the goods due to personal reasons, the damage and losses caused by the return of the product will be large, and they will be calculated at the original price.8Refunds will be made for any excess amount.1We do not provide a return and exchange service for items with no quality issues within one month. If you really have no choice, you can contact our customer service. Note: (The return of the goods is the responsibility of the buyer, and the return freight is to be borne by us when we send the goods. If the goods are shipped for free, the shipping fee at the time of our shipment will be deducted).

2Quality problem returns and exchanges:

Long-term orders can accumulate damaged products for a unified return and exchange.

3Damage to the goods during transportation:

Please open the box in front of the logistics or courier personnel to check when receiving the goods. The cardboard box has elasticity, while plastic toys do not, so it is possible that the outer box is not damaged, but the contents are damaged. Please ensure that you inspect the goods before signing for them.5%Damage within the normal range, we will provide the service of re-ordering and sending replacement parts to repair, but not separately. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, which are not reasons for returning the goods.