1. How much is the minimum order quantity supported, and is there a limit on the amount? How is the freight calculated?
All products can be ordered according to the minimum order quantity indicated, with no amount limit! We support mixed orders! We support Alipay transactions!
Each product has a weight indicated. When you order, the freight calculation system will automatically calculate the freight, which may have a slight error. If there are any problems, please contact the customer service in time.
2. When shipping, are they randomly sent, or can you choose the style?
Regarding the style and color of the products, the default is to send mixed styles when ordering. If you have any special requirements, you can note them in the comments (there is a column to note when you order together, write down the product code, style, such as: Y1: Black). We will try our best to meet your requirements, but there may be some deficiencies. We hope you can understand. For large items, please leave a message to note.Small items are sent randomly. Colors and styles are sent randomly, but you can write notes, and we will try to match what you write, such as missing colors or styles, we will send you randomly, please understand! When you take a picture together, there is a column to write notes.
3: If you need to check the item and view the order, please send the Alibaba account to the customer service, which is convenient for checking the order. The Alibaba account is the login account in the upper left corner of the Alibaba page.
4 How long will it take?
Generally, it takes 12 days to Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin, and it usually takes 23 days. Other regions take 35 days, and remote areas take 47 days. Provincial logistics usually takes 37 days!
5: When will the shipment be sent?
About the shipment: The courier is unified to receive the parcel at 8:00 PM, and the orders of the day are generally shipped the next day. Because there are many orders to be arranged, and many customers need to make up shots, change addresses, so we will send after we have arranged it! We will arrange the shipment as soon as possible! I hope everyone can understand!To view your order number and transaction records, please follow these steps:
1. Log in to your Alibaba account.
2. Click on the 'Assist' button.
Then select the transaction record to view it.
The location of the order number:
About quality issues and returns:
1. If you discover any quality issues with the product within 3 days of receipt (starting from the date of the shipping receipt signature), please contact the after-sales customer service immediately. We will not accept any claims after this period. The defective product must be kept in its original packaging. Please bring the packaging with you and do not paste or write directly on the original factory box.
2. Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to facilitate the tracking of your return and timely processing.
3. We will try our best to meet the customer's specific color or style requests, but we cannot guarantee 100% satisfaction. If the color or style does not match, we will not accept returns or exchanges.
4. For goods damaged in transportation, please inspect them before signing the receipt. If any damage is not reported within 2 days after receipt, it will be deemed that the goods were received in good condition.
5. If you send non-company-sold goods to our company, we reserve the right to not process all returns and exchanges, and the cost of shipping will be borne by the customer. The goods will be directly returned to the customer.The following conditions do not allow for returns and exchanges: A. Products with damaged or incomplete packaging, or missing accessories or related documents; B. Unauthorized repairs or modifications; C. Use or storage not in accordance with normal methods; D. Goods beyond the post-sale service period. E. Seasonal products beyond the expiration date are not refundable (e.g., fans in summer and warm patches in winter). 7. After-sales service is one of the most basic services provided by our company. We are willing to provide good after-sales service for everyone. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle them in accordance with the company's regulations to avoid affecting your after-sales service. 8. Regarding the handling of damaged and quality-related products, if the weight does not reach 5 kilograms and the guest wants to return, the freight is at their own expense.
1. For goods that are not sold within 5 days after receipt (the date of the shipping receipt is the standard), we will give a refund. Please contact the after-sales service first, fill out the after-sales service form, and put the return details in the returned goods to ensure that your return is handled in time.
2. The returned goods must be well packaged (please bring your own packaging, do not directly paste or write on the original factory box) to ensure that the packaging has not been opened, has not been used, and does not affect secondary sales (otherwise, we will not refund).
3. For customer specifications on product color or style, we will try our best to meet, but cannot guarantee 100%. We will not bear the freight costs if the color or style does not match.
4. Due to the long time for our returns and exchanges, we will not refund products that have been discontinued by our company.
5. For goods returned due to no quality problems, we will refund at 80% discount. If there are serious damage to the goods received by our company, we will provide product images to the customer. The after-sales service will negotiate with you according to the use of the product. The money will be returned to you in Alipay or to the prepaid deposit.Due to the differences in freight costs between Hong Kong, Macao, and Taiwan regions, if customers need to return or exchange goods, please contact our after-sales customer service first for both parties to negotiate a solution. Regarding logistics, most provinces usually send logistics. Yiwu logistics directly connects to the whole country, and it basically reaches cities at or above the prefecture level. For counties, it requires a transfer. After the logistics arrives, they will call you, and you need to go to pick up yourself. Here, we specifically point out. The service of Yiwu logistics companies varies, and we hope that before placing an order, you can contact a logistics company yourself. You can find it yourself, or you can call 114 to query the logistics point from Yiwu to your local place, and find a place closest to you. Then tell us the logistics phone number of Yiwu, and we will send it to your service point.
The way of freight and the rate:
1. Truck transportation
Yiwu logistics network is developed, and there are freight departments to all parts of the country. Generally, it is 05 yuan per kilogram, and the volume fee is generally 80-120 yuan per cubic meter, with the exact fee depending on the distance. For small goods, the freight for goods with a value of 800 yuan is usually around 15-30 yuan. For remote or transit areas, the freight is 40-50 yuan per piece. After the goods are shipped and delivered, the freight company will call the customer to pick up the goods at the designated shipping point.