What is the minimum order quantity for your shop?

Mix-and-match: 1000 yuan or 500 pieces mix-and-match. Note: products that do not support mix-and-match are not included; 1000 yuan is the product price and does not include shipping fees; 500 pieces refers to the total number of products that support mix-and-match, which is 500 pieces; most of the products in my store support mix-and-match, while a small number of special offers or overseas orders do not support mix-and-match. Whether to mix-and-match, please check whether there is a mix-and-match sign in the product details.

Are there any stock of sets, raincoats, ponchos, etc. on the website?

The products such as sets, long raincoats, and raincoats on Yiwu Purchase's business premises have most of them in stock. The inventory data can be used as a reference, and you can rest assured to purchase. Due to the large variety of goods and daily sales volume, there may be cases where some products are not promptly removed from the shelves, causing stockouts. Please understand, and we will contact you by phone or Alipay message and handle the situation.

3. When will the shipment be made after I make the payment?

Due to the large daily shipment volume, especially during the peak season of online sales, there may be a sudden increase in shipment volume. We will ship your order within 24-48 hours after payment, and we appreciate your understanding! (In case of any special circumstances, we will contact you in time. At the same time, we will also try to improve efficiency and shorten the time. We strive to prepare your goods within a short time and deliver them in a timely manner. We hope you understand!)

4. How is the shipment arranged?

Yiwu has direct logistics to most places, and we will choose a closer unloading point when selecting logistics. We will also choose the logistics method according to the weight of the goods, and of course, you can also specify the logistics or courier that you are familiar with. Please tell us the contact information and address of the logistics/courier company. After the shipment, we will inform you of the shipment time, the tracking number, and the contact information of the forwarding department.

How to handle quality issues?

The product received has serious quality issues (damage, large holes, extensive dirt, severely affecting aesthetics), and a return and exchange can be applied for. The return and exchange process: please take photos first and then contact our customer service team to negotiate the handling. If our company confirms that the quality issue is genuine, the buyer will bear the shipping costs for the return, and we will bear the shipping costs for the resend. If the buyer has a replacement, it can be sent together, without additional shipping charges. The seller will determine the logistics method based on the weight and volume of the replacement, and will confirm and inform the buyer.

Due to the large production volume of our company, it is possible that some products may have a few loose threads, individual missing or skipped stitches, and minor loose threads that can be easily handled. Before we ship your order, our specialized quality control personnel conduct inspection and packing to ensure that the quality of the products is intact. If you have concerns or cannot tolerate minor imperfections, please be cautious when placing your order!

6. Is there a color difference issue?

All the product images and detail pictures provided by our company are actual shots of the products. However, due to differences in lighting or monitor displays, there may be some color differences, which are purely normal phenomena. We hope that our friends will understand, and thank you for your cooperation!

7. About the return and exchange policy?

Please check all the products in your order as soon as you receive the goods to ensure that the number is correct.

A: If you find that the product is missing, over-delivered, or sent incorrectly, please contact us immediately. We will promptly review the ordering and shipping process. If it is indeed our fault, we will take the necessary responsibility.

If the product has significant defects or quality issues, please take photos to confirm. If it is due to our company's fault, we will be responsible for exchanging the goods or sending them to you when you place your next order.

If the return or exchange is made for subjective dissatisfaction or based on imagined reasons, and there are no quality issues with the actual product, our company will not accept it.

Please do not leave random negative or neutral reviews.

Whether you encounter service or product quality issues, as long as you contact us on Alibaba, we will take the initiative to help you objectively solve the problem. We do not avoid any responsibility. If you give a neutral or negative comment without reason, it will not benefit either party. We hope to retain every friend who likes the "Teng Yue daily" raincoat. We can solve your practical problems and improve our service level. We hope that every customer can have a pleasant online shopping experience at "Chixing Industry and Trade".

9. Payment Method?

We support online Alipay escrow transactions, Alipay transfers, and bank transfers. Sample customers can make Alipay transfers and bank payments. For sample cooperation methods, please consult the customer service online!

Dear friends who have made bank transfers, please contact the customer service representative who processed your order after making the transfer to confirm receipt of the payment and arrange for the shipment.