About the smell: The fabric of umbrellas is treated with special coating processes to improve water resistance and UV protection. There may be a slight odor when they are first produced, but it will dissipate after a few days. Please open the umbrella after receiving it to let the odor dissipate.

After a period of air-drying, it will disappear. Please use it with confidence.

About creases: After the umbrella is fully assembled and wrapped, it is placed inside the packaging, so when it is opened, there will be some creases similar to the concept of clothing.

关于缝制针眼：由于伞面由三角片缝合而成，所以难免留下针眼，特别是带涂层的伞布，一般情况不会影响使用，如果遇水强大，

The needle eye is inevitable to leak water, and there is currently no solution to this problem within the industry. Please understand and forgive.

About the swaying of the umbrella handle: To ensure that the umbrella can be opened and closed easily, there is a gap between the umbrella frame and the umbrella handle, so slight swaying is normal and does not affect the use and stability of the umbrella.

1. Friendly Reminder:

When unpacking the umbrella carton, please remember not to cut open the box with a knife or scissors to avoid tearing the folded umbrella fabric inside. We guarantee that the goods will be shipped with complete and undamaged packaging.

Please open the packaging upon receipt of the goods to ensure that there are no damages or deficiencies before signing for them. If you find that the packaging is damaged, there are deficiencies, or the goods are damaged during transportation, please report it to the carrier or the seller immediately.

Indicate and reject, and please contact our customer service immediately if you reject. We will deal with the relevant matters for you in accordance with the actual situation. If you have already signed for it or someone else signed for you, it will be considered as

The product packaging, quantity, and content are accurate.

II. Disclaimer:

Please carefully inspect the packaging for any damage and the goods for any damage when signing for the delivery. If you find any damage to the packaging or the goods, please raise it in time. If you sign for the delivery and then discover any issues, please notify us immediately.

If the packaging is damaged or the goods are damaged, the logistics company is not responsible for it. We will not assume any responsibility for the resulting losses.

III. Price Issues:

The website price is the factory price, excluding tax and printing and plate fees. For specific costs, please consult the customer service to confirm the fees agreed by both parties.

Color difference issue:

All the products on this website are photographed with actual items, but due to differences in computer monitors, settings, lighting, shooting environments, light intensity, and flash exposure, there may be some color deviations.

Due to the inevitable color difference, the colors seen in the pictures are for reference only and may differ from the actual product colors. The product colors should be considered as the final standard. We hope that our customers will understand this.

Despite our best efforts to adjust the color difference to the closest possible, we cannot support returns due to color difference issues. Customers who cannot understand or accept color differences are kindly asked not to place orders!

Five, [After-sales Service Issues]:

All goods in our store are inspected by specialists before shipment. Due to the busy business, it is impossible to avoid mistakes and quality issues 100%. The goods are subject to the actual received items.

Refund and exchange commitment, as follows:

1. The shipment is incorrect, and the goods received do not match the order. Please take photos and videos and send them to the online customer service for confirmation, and then hand them over to the after-sales department for both parties to negotiate and handle.

2. The goods received have obvious quality problems. Please take photos and videos and send them to the online customer service for confirmation, and then hand them over to after-sales service. Both parties will negotiate and handle the problem.

3. Return and exchange period: Please contact our customer service within one day of receiving the goods. We will handle it in time. If it exceeds 3 days but is less than 7 days, the round-trip freight is borne by the customer. If it exceeds 7 days,

Will not process returns or exchanges.

The return shipping cost for exchange is borne by the buyer.

Note: Low-priced promotional items and gifts are non-refundable. Please do not mix up items that were not purchased from our store. Do not return goods from other stores.

Six, [Customized Products]:

Please provide a clear CDR or AI printing source file for the umbrella that needs to be printed to ensure the printing quality. At the same time, confirm the quantity, color, printing content, and printing fee with the online customer service.

Please carefully check the effect picture, confirm the printing content and details, once confirmed, the printing content and material cannot be modified, because after confirmation, the modification cannot be made.

The cost of custom-made styles is borne by the buyer, and no returns or exchanges are allowed.

7. Evaluation:

Each transaction is the result of the customer's trust and the hard work of our employees. If the customer is dissatisfied with the product, please contact customer service first, and we will definitely resolve it properly.

When problems arise, it's important to maintain a calm and honest attitude towards each other. Try to put yourself in the other person's shoes and see things from their perspective. By doing so, we believe that any issue can be resolved. We strive to meet the needs of every guest, and I am committed to providing the best possible service.

We are very welcome to honest and tolerant customers, and we believe that we can eventually become friends.

Thank you for the continued support from our new and existing customers!