Welcome to buy our company's Tengyue umbrella products. Unit price of the products sold on the website are ex-factory prices, excluding freight, tax, tags, and bar code labels.

About smell: For Better waterproof and UV protection, the umbrella cloth has been processed by special coating process, which will smell more or less when leaving the factory, please open and dry it for a while after receiving it. Please feel free to use it.

About Folds: after the umbrella is finished, it is all folded and wrapped into the package, so after opening it, there will be some folds like the concept of clothes.

About sewing needle hole: Because the umbrella surface is stitched by triangle, it is inevitable to leave needle hole, especially coated umbrella cloth, which generally does not affect the use. If the water is strong, the needle hole will inevitably leak, at present, there is no way to solve this problem in the bank. Please understand clearly.

About the umbrella pole shaking: in order to ensure that the umbrella hand can open freely, there is a gap between the umbrella stand and the umbrella pole, so it is normal to shake slightly, which has no effect on the use and firmness of the umbrella.

1. [friendly reminder]]:

When opening the carton, remember not to use blades or scissors to cut the folded umbrella cloth in the carton. We guarantee that the outer packaging of the goods is intact when they are shipped. Please open the package face to face when picking up the goods and sign for it after confirming that the product is not damaged or missing. If you find that the package of the goods is damaged, missing or damaged during transportation, please point out and reject it on the spot. Please contact our customer service immediately at the same time of rejection. We will properly handle relevant matters for you according to the actual situation. If you have signed for it or someone else signs for it, the outer packaging, quantity and content of the goods are deemed to be correct.

2. [disclaimer]]:

Please carefully check whether the outer packaging is damaged and whether the goods are damaged when signing for the goods. If the packaging is damaged or the goods are damaged when signing for the goods, please submit it in time. If you find that the outer packaging is damaged or the goods are damaged after signing, the logistics company will not be responsible, and we will not be responsible for the losses caused by this.

3. [price problem]]:

The website price is ex-factory price, excluding tax, excluding printing fee and copy fee. For more information, see customer service. The FEE confirmed by both parties shall prevail.

4. [color difference problem]]:

The products on this website are all taken in kind, but due to different computer monitors, different settings, different shooting light, different shooting environment, strong and weak light, different flash exposure and many other reasons, the color difference problem is inevitable, the color shown in the picture is for reference only, and may be different from the actual color. The color of the product is subject to the actual product! I hope our customers will understand this. Although we have tried our best to adjust the color difference of the picture to the closest. The color difference problem cannot be returned. If you cannot understand or accept the color difference problem, please order!

V. [after-sales service issues]]:

Our products will be checked by special personnel before shipment. Due to busy business, errors and quality problems cannot be avoided by 100%. The goods are subject to the actual product received.

Return and exchange commitments are as follows:

1. The shipment is wrong. The goods received are inconsistent with the order. Please take a photo and take a video to the online customer service for confirmation and submit it to the after-sales parties for negotiation.

2. The goods received have obvious quality problems. Please take a photo and take a video to the online customer service for confirmation and hand it over to the after-sales service. Both parties will negotiate and handle it.

3. Return and exchange period: please contact customer service on the day of receipt of the goods, and we will handle it in time. If it is less than 3 days and less than 7 days, the return and return freight shall be borne by the customer, return or exchange will not be handled for more than seven days.

The return shipping fee for the exchange shall be borne by the buyer.

Note: low-price promotional products and gifts are not returned. Please do not make a mistake about the goods not bought in our store. Do not return goods from other stores.

6. [customized products]]:

For umbrellas to be printed, please provide clear CDR or AI printing source files to ensure the printing quality. At the same time, confirm with the online customer service the customized quantity, color, printing content, printing fee, copy fee and umbrella unit price, please check the effect diagram carefully and confirm the printed content and details. Once confirmed, the printed content and material cannot be modified. The Buyer shall bear the cost of modification after confirmation, customized styles are not refundable or exchanged.

VII. [evaluation]]:

Every transaction is the result of the trust of customers and the hard work of our employees. If the customer is not satisfied with the product, please contact customer service first, and we will solve it properly. If there is a problem, we will be more calm and honest with each other and try to think differently. I believe that any problem will be solved. We try our best to satisfy every guest. We very much welcome pertinent and tolerant customers and believe that we can become friends in the end.

Thank you for your support from new and old customers!