关于气味：雨伞的布为了更好的防水和防紫外线，都经过特殊的涂层工艺处理，出厂时或多或少的会有点气味，请亲们收到之后撑开晾置过一段时间就没有了，请放心使用。

关于褶皱：雨伞做好之后，全部是折叠裹好放入包装内，所以打开之后会有一些褶皱如同衣服理念。

关于缝制针眼：由于伞面由三角片缝合而成，所以难免留下针眼，特别是带涂层的伞布，一般情况不会影响使用，如果遇水强大，针眼处难免渗水，目前行内还没有办法解决这个问题，还请亲谅解明鉴。

关于伞杆摇晃：为了确保雨伞手开自如，伞架和伞杆留有空隙，所以略有晃动属于正常，对雨伞使用和牢固没有影响。

一、【友情提醒】：

雨伞包装在开纸箱时，切记不要用刀片或者剪刀划开，以免割破纸箱里的折叠好的伞布。我们保证出货时货品外包装的完好无缺。提货时请当面打开包装，确认产品并无损坏或缺少后才签收。如果发现货物包装破损、缺少、货物在运输途中破损等情况，请当场指出并拒收，拒收同时请立即与我们客服联系。我们将根据实际情况为您妥善处理相关事宜。如您已签收或他人代为签收，则视为商品外包装、商品数量及内容无误。

II. Disclaimer:

在签收货品时请仔细检查外包装有无破损以及货物有无损坏，如在签收时发现包装破损或者货物损坏，请及时提出。如您签收后再发现外包装破损或者货品损坏，物流公司是不予负责的，由此造成的损失我们将不承担责任。

III. Price Issues:

网站价格为出厂价，不含税，不含印刷费和版费，具体费用请咨询客服以双方确认好的费用为准。

Color difference issue:

本网站商品均为实物拍摄，但因电脑显示器不同，设置不同，拍摄光线不同，拍摄环境不同，光线强弱，闪光灯曝光不同等诸多原因，色差问题不可避免，图片上看到的颜色仅供参考，可能与实物颜色有差异，产品颜色以实物为准！这点希望广大的顾客谅解。尽管我们已经竭尽全力,把图片色差调整到最接近。色差问题不支持退货，不能理解和接受不了色差问题的客户请务订购！

Five, [After-sales Service Issues]:

本店的商品发货前都会经过专人检查。由于业务繁忙，错误之处和质量问题也不可能100％避免，商品以收到的实物为准。

Refund and exchange commitment, as follows:

1、发货错误，所收到商品与下单不一致。请拍照拍视频给在线客服确认交给售后双方协商处理。

2、所收到商品有明显的质量问题。请拍照拍视频给在线客服确认交给售后，双方协商处理。

3. Return and exchange policy: Please contact our customer service within one day of receiving the goods. We will handle it promptly. If it exceeds 3 days but is less than 7 days, the round-trip shipping costs will be borne by the customer. For those exceeding 7 days, we will not process the return or exchange.

The return shipping cost for exchange is borne by the buyer.

Note: Low-priced promotional items and gifts are non-refundable. Please do not mix up items that were not purchased from our store. Do not return goods from other stores.

Six, [Customized Products]:

Please provide a clear CDR or AI printing source file for the umbrella that needs to be printed to ensure the printing quality. At the same time, confirm the quantity, color, printing content, printing cost, plate fee, and umbrella unit price with the online customer service. Please carefully check the effect picture, confirm the printing content and details, once confirmed, the printing content and material cannot be modified. The cost of modifying after confirmation will be borne by the buyer. Customized styles are non-refundable and non-exchangeable.

7. Evaluation:

Each transaction is the result of the customer's trust and the hard work of our employees. If the customer is dissatisfied with the product, please contact customer service first, and we will definitely resolve it properly. When problems arise, let's be more calm and honest with each other, try to put ourselves in each other's shoes, and believe that any problem will be solved. We strive to meet every guest, and we are very welcome to honest and tolerant customers, believing that we can eventually become friends.

Thank you for the continued support from our new and existing customers!