Q&A

Can I see a picture of the actual package?

All the product images in our store are taken by our professional photographers. Before editing and uploading, we also perform color calibration to minimize color differences and ensure that the images are as close as possible to the actual color of the products.

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Can I take one?

Sure. You can order from the drop-shipping page. We support one-time drop-shipping service, but it's only available for domestic drop-shipping services.

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Question: What express delivery service should I use?

Defaults to sending with Yunda and ZTO Express. No specific courier is supported. If you want to send by SF Express, you need to pay the extra shipping fee or send it to the recipient's account.

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How long does it take to ship?

Orders completed with payment by 16:00 the same day can be arranged for delivery on the same day. Exceptions include promotions/stockouts/bulky items/holidays/etc.

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Question: Does this bag come with packaging?

All the bags in our store are individually packaged with a separate bag. For multiple items, we will arrange for them to be packed in an outer carton or shipping bag.

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Can it be customized?

Support. Our store offers custom/finished product printing logo services. The minimum order quantity for re-customizing the logo on a normal backpack is 200 pieces, and the minimum order quantity for printing the logo on finished products is 50 pieces. Please consult the store customer service for more details.

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Can I have an invoice?

Sure, but there will be an additional tax charge. Kindly note: All products in our store are sold at wholesale prices, which are exempt from tax by default. If you need to open a tax invoice, please consult our store customer service for the details.