Source factory | Large quantity wholesale | Customizable

Wholesale Distribution Instructions

Please read the following terms carefully, they will take effect from the time of the order. If you have any other objections, please contact the online customer service staff to understand before placing your order.

About Logistics
1. Express delivery: default shipping method is ZTO Express, STO Express, YTO Express, and Best Express. For large items, specified shipping methods are Yunda Express, Best Express, and Anneng Logistics.
2. Logistics: Freight charges are generally collected upon arrival, and the goods need to be picked up at the freight station. The logistics company can be provided by the customer or
Let us choose the more suitable one for you.

About shipping
1. Customer orders: Orders placed before 16:30 daily are generally shipped the same day. However, during periods of weekend or holiday when staff is insufficient, the shipping cycle may be delayed. Please understand.
Wholesale customers: Orders placed under the condition of sufficient stock will be arranged to be sent within 1-2 working days. For bulk orders, a separate arrangement will be made for the shipping schedule.

About Receiving Goods
Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed or damaged, the packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened, please open the box on the spot to inspect the goods!

If there is a shortage or damage, do not remove the goods first. Contact us at the freight station to negotiate; otherwise, signing after the delivery will be considered as no objection to accepting the goods.

About Returns and Exchanges
1. Return and exchange policy for quality issues: If the buyer needs to return the product for personal reasons, the buyer is responsible for the return shipping costs due to the potential damage caused by the return transportation.

If the item is free shipping, we will deduct the shipping fee when we send it. If the sales of the product are not satisfactory, customers who want to return the product can do so at a 20% discount if it is still in brand new condition.
2. Quality problem returns and exchanges: All products sold by us are inspected by the shipping packaging to ensure product quality. However, due to various uncertain factors, our factory can only guarantee the quality of 95%-98% of the products upon arrival.

No problem. If the product you sell has problems that affect sales, you can contact customer service to negotiate a solution.
3. Damage during transportation: Please open the box in front of the logistics or courier personnel to inspect upon receipt. Since the cardboard box has elasticity and plastic toys do not, there may be no damage to the outer box.

The contents are damaged. Please inspect the goods before signing for them. Product damage of 5% is considered normal within the range. We will provide a service to re-order and send replacement parts to repair the damage, but we do not send individual replacements.

About the issue of sub-delivery
1. If you apply for a return due to quality issues, ensure that the product is returned in perfect condition with its original packaging. Additionally, the shipping fee we paid will be deducted.
2. If there are any quality issues, such as product damage or inability to use normally, the return and exchange costs caused by intentional damage will be borne by the buyer.

The product received has issues, missing parts, or can be resolved by sending replacement parts. In cases where a return is necessary, the costs will be borne by us.
3. If the distributor fails to fully understand the product and is unable to handle after-sales issues effectively, and the product sent back for testing turns out to be undamaged, the shipping costs will be borne by the distributor.
4. All returned goods must be registered with customer service before applying for a refund. Thank you for your cooperation!!!