1. Please contact the seller to confirm the source of goods before purchasing. As an actual company sells a large number of products daily, it is convenient for the actual inventory control. Please confirm the source of goods before purchasing to avoid delaying your shipping time. We hope you will understand.

2. All products sold by our store are direct from the manufacturer, and all goods sold through our channel are legitimate. We strictly follow the standard production process during product production, and all products are inspected and tested by technical personnel before leaving the factory. Our reputation is guaranteed. If customers find any non-human quality problems within seven days after receiving the goods, they can directly report to us. We guarantee that we will strictly handle returns and exchanges in accordance with relevant national regulations.

3. The color and shape of the product are subject to the actual product. Although the pictures are taken from the actual product, due to the effects of lighting and angles, as well as the differences in various monitors and individual settings for computer color brightness, there may be some color differences between the actual product and the pictures. We kindly ask all buyers to understand and forgive this.

4. Please try to understand the product as much as possible before making a purchase. If you have any questions or comments, please ask or leave a message, and we will reply to you as soon as possible.

5. When returning or exchanging goods, please include the shipping document with the reason for the return or exchange, along with the goods to be returned or exchanged. The returned or exchanged goods must be in perfect condition, with all packaging and label markings intact, complete accessories or corresponding gifts, and the product must be brand new with no damage. Otherwise, we will not provide a return or exchange. If the replacement goods require a supplement to the difference, we will ship the goods after receiving the required payment for the deficiency. If the replacement goods require a refund of the difference, we will refund the buyer in full.

6. Return and exchange policy: The following issues do not fall under quality problems: damage caused by human, dust on the upper, material does not meet expectations, poor texture, color difference, uneven sole, loose decorations, washable stains (powder), uneven paint, glue water marks, loose threads, small holes in the positioning pillow, and needle jumps. Shoes with a smell, damaged shoe boxes, slight wrinkles on the upper, no adhesion or lifting of the insole, and minor issues that can be handled by oneself. For these issues, the store will not bear the postage for returns and exchanges. Customers who are very picky about details, please exercise caution when placing an order!

7. About the return and exchange of quality issues: If there are serious quality problems such as large-area delamination, large-area skin peeling, opening of the thread, broken bottom, shoe surface fracture, shoe heel detachment, windy feet, big and small feet, please the buyer must take photos within 15 days after signing and send them to us for verification and confirmation. If the product meets the above conditions before use, it can be exchanged or returned (after 15 days, we will not accept after-sales problems). Before returning the shoes, you need to contact the customer service to verify and register. The costs of privately returning will not be responsible for the store. If the shipping cost is not confirmed, we will only pay the corresponding shipping cost according to the standard when we send the goods. After the verification of the returned shoes, the buyer needs to prepay the shipping cost (rejecting the payment on arrival), and we will pay the return shipping cost to the buyer in real-time payment after receiving the shoes.

8. Please confirm the receipt of the goods online in time after receiving them and give us your valuable feedback. Thank you! Wishing you a pleasant online shopping experience!