Wholesale instructions

1. About Shipping:

1. The goods will be shipped within 48 hours after the order is placed and payment is made; (If there are special reasons that cannot be shipped in time, we will contact the buyer in time to handle it. We sincerely apologize for any inconvenience and thank you very much for your understanding and support).

2. Our store cooperates with the following courier services: STO Express (additional freight charges apply if a specific courier is required). The freight charges vary by region and courier service; for details, please contact our customer service. If you need to send by logistics, please contact customer service to modify the freight charges. Logistics freight is collect on delivery.

Section Two: About Receiving Goods

Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened, please open the box on the spot to inspect the goods! If there is a shortage of goods or damage, please do not take the goods first, contact us at the freight station for consultation; otherwise, after signing, it will be considered as no objection to accepting the goods.

III. About Returns and Exchanges

1. Exchange or return for free if there is no quality problem.

If the buyer needs to return the goods due to personal reasons, the damage and losses caused by the return of the product will be large, and the refund will be made at 80% of the original price. We do not provide return and exchange services for non-quality problems over 1 month. If you really can't help it, you can contact our customer service. Note: (The above return is the responsibility of the buyer to bear the round-trip freight, if the item is shipped for free, the freight we shipped at the time will be deducted).

2. Quality problem returns and exchanges:

Long-term orders can accumulate damaged products for a unified return and exchange.

3. Damage to the goods during transportation:

Please open the box in front of the logistics or courier personnel to check when receiving the goods. The cardboard box has elasticity, while plastic toys do not, so it is possible that the outer box is not damaged, but the contents are damaged. Please make sure to inspect the goods before signing for them. Product damage within 5% is considered normal. We will provide a service to re-order and send replacement parts to repair the damage, but we do not send them separately. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it is not a reason for returning the goods.