Wholesale instructions

Please read the following terms carefully, they will take effect from the time of your order. If you have any questions, please confirm with our customer service staff before placing your order.

1. About Shipping
1. After the customer places an order and makes payment, the order is generally arranged to be shipped within 2 days. Orders placed after 16:30 daily or those paid after that time will be scheduled for the next day's delivery. If there is any...

Due to special reasons, we may not be able to deliver the goods in time. We will contact the buyer as soon as possible to handle the situation. Please understand and thank you very much.

2. The default shipping method for our store is standard freight, with the shipping cost collected upon delivery. If you need express delivery, please contact our customer service to calculate and modify the shipping note. If the buyer's information is incorrectly entered,

Sorry, if the return of the goods due to errors such as phone numbers or addresses, the customer will bear the round-trip shipping costs.

Section Two: About the Price
The prices of products in the shop are factory prices, except for a few free shipping products. There are no additional fees such as shipping costs. If a company or booth needs to confirm the sample, the sample fee will be charged according to the product price, and the shipping fee will be paid by the recipient when the order is placed. If the sample fee can be returned, it will depend on the order situation. Please discuss with us when you need to take the sample.
We will discuss the details.

About Receiving Goods
1. The transportation company is responsible for transporting the products to the designated place. Please count and confirm the goods worth less than 300 yuan in front of the company's personnel upon arrival.

Confirm the goods are correct before signing for them. For goods worth over 300 yuan, please count them within 24 hours after signing. If there are any problems, please contact us in time for processing.

2. If there is a shortage of goods, please leave a message within 24 hours after signing, and we will help you verify the situation as soon as possible. If the packaging of the goods is damaged, the goods

If the item is missing or damaged, please take photos as evidence, refuse to accept the express delivery, and contact us to handle the situation.

3. We will try our best to strengthen the packaging of your goods to avoid damage as much as possible, but it is still difficult to avoid normal transportation losses of 2-3%. If any damage occurs, we will make every effort to solve the problem.

Sorry, we will address this by replenishing the parts in the next order and will not be sending them separately. Please understand.

About Returns and Exchanges
1. Our store does not support a no-reason return policy. If a buyer needs to return the product for personal reasons, the return shipping cost will be borne by the buyer. Additionally, the product will be subject to a restocking fee.

Original price at 80% discount (due to the damage caused by the return transportation of the returned product.)

2. If the buyer needs to exchange the goods due to personal reasons, please contact us within 15 days after receipt to handle the exchange. The requirement for exchange is that the product does not affect our secondary sales.

The buyer will bear the round-trip shipping costs.

The shipping fee usually needs to be calculated and modified. You can contact the customer service to calculate and modify it by sending express, and contact the customer service to modify the fee to pay by sending logistics.

Dibang Toy Co., Ltd. is located in the city of Chenghai, Shantou City, Guangdong Province, known as the "toy city" of China. We adhere to the principle of "integrity" and strive to provide high-quality toys for our customers.

Based on excellence, continuous improvement, and quality as our winning strategy," our business philosophy is driven by innovative design concepts, a unique business approach, and a well-established management system, which has led to our success.

We have shaped the brand and market image. We warmly invite domestic and overseas business visitors to visit and guide, discuss business, and work together to create a brilliant future!