1. Due to the high freight cost of umbrellas, the size of each finished product may vary. Please refer to the size chart and choose the correct measurement method to measure. If the size problem causes the purchase of too large or too small, the return freight cost will be borne by the buyer.
2. Due to changes in courier policies, goods with packaging over 1.8 meters cannot be sent by courier, so the pole and bones of the 3.4 meter umbrella have been shortened by about 5CM to control within 1.8 meters. Currently, the long version and the shortened version are sent randomly. If you have any special needs, please contact the customer service to note.
3. Due to the different display effects of different monitors and mobile phones, there may be slight color differences between the images and the actual product color. Please refer to the actual product for color. If you are concerned, please take pictures of each other.
4. Large items may experience damage during long-distance transportation. It is recommended to open the box and inspect the goods upon receipt to confirm that there is no damage before signing. If there is any damage, please refuse to sign and take photos as evidence. Please contact our customer service immediately. We will handle the matter as soon as possible. If you sign without inspection after receipt and find damage later, it is not related to our company or the logistics company.
5. Due to the high damage rate of returns and exchanges for large items, current logistics costs are high. To avoid affecting resale, orders with a single purchase of more than 10 pieces are not supported by a seven-day no-reason return policy or no-reason rejection. Please carefully read the return and exchange instructions before placing your order: If the product has not been received by the time of shipping, a refund application will incur a damage fee (20% of the order amount) as well as the logistics fee we sent. If the product has been received and the return is not due to quality issues, such as buyer's subjective reasons (measurement error, color dislikes, shape unsuitability, etc.), the merchant does not support a no-reason return or exchange, and both the return shipping and the merchant's shipping fees must be borne by the buyer. If the product itself has quality issues, the customer service will help you process the return and exchange. When processing a return, please ensure that the product is in its original quality and condition, with complete packaging and has not been used. If an invoice has been issued, it is necessary to send the invoice and the product together. If the invoice is lost or not returned, it will not be possible to process a return or refund for you. When returning the product, it is not supported by ordinary mail or payment on delivery. Please record the return shipping information in the after-sales application form in a timely manner after the product is returned, which will facilitate the merchant's follow-up processing of the return.
Customized products cannot be refunded once they have been produced. If the product has been shipped or received, it cannot be returned.
7. Since this product is a large item, we will ship it to the address you provided. Once the goods are dispatched, we do not support changing the address. If you need to change the address, not only will the delivery time be extended, but the additional delivery costs will be borne by the buyer. We hope you will understand.

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