Instructions for Packaging

Company Profile

The predecessor of Yongjie Group was Guangzhou Yongjie Digital Technology Co., Ltd., which was established in 2002. The company specializes in the development, production, and sales of new technologies such as heat transfer, digital printing, and gift processing. In order to highlight the company's professionalism and advantages in the heat transfer industry, Guangzhou Yongjie Digital Technology Co., Ltd. was renamed Guangzhou Yongjie Heat Transfer Material Co., Ltd. in 2009. The company not only has strong production capabilities but also leads the industry in new product research and development, the application and promotion of new technologies, business sales capabilities, and channel combinations.
Yongjie Group adheres to the business philosophy of "innovation, pragmatism, quality-oriented," and has adopted a group-based management model since 2007. Our mission is "focusing on needs, meeting customers, serving innovation, and achieving win-win cooperation," which is implemented in every aspect of research and development, production, and sales. With the unremitting efforts of all "Yongjie people" over the past 17 years, the company has steadily developed and become a benchmark in the industry, forming the current group development model. The group owns the largest and most powerful heat transfer printing material processing factory in the South China region - Ganzhou Yongjie Heat Transfer Printing Materials Co., Ltd., and a heat transfer printing equipment production factory. It also has 5 subsidiaries - Guangzhou Yongjie Heat Transfer Printing Materials Co., Ltd., Ganzhou Yongjie Heat Transfer Printing Materials Co., Ltd., De'an County Hongchuang Stone Processing Co., Ltd., Zibo Baijie Ceramics Co., Ltd., and Shandong Huimin Jinsa Century Industry and Trade Co., Ltd.
Yongjie Group's professional production system and high production efficiency ensure that customers receive high-quality and cost-effective order services, as well as comprehensive pre-sales, sales, and after-sales services. The professional marketing team and strong combination of foreign trade, wholesale, and retail business channels have ensured the extensive improvement of the company's business reputation and reputation.
The rapidly developing Yongjie Group, on a new starting point, will continue to carry forward the corporate spirit of "service, integrity, professionalism, and unity," with the management philosophy of knowing and employing the right people to achieve maximum efficiency. We will always focus on customer needs and strive to meet customer requirements with sincerity, attention to detail, and love. We are committed to painting a beautiful vision of "becoming the leader in the Chinese industry and creating a world-renowned brand in our field!" At the same time, we sincerely hope to receive the support and affection of more new and old customers, and to create a new situation of win-win cooperation!

Color Explanation

Our company's products are photographed in real life, but due to the significant differences in shooting environments and techniques, the colors are subject to the actual goods shipped. We hope the customer understands.

Product Ordering and After-Sales Service

● About Customer Service
If your inquiry is not responded in time, it may be due to the large volume of inquiries at that time. Please be patient, or it may be due to system issues or the loss of your message. If the time is too long, please contact other customer service consultants, or log in to the Alibaba trade platform again and then consult. Please forgive any inconvenience caused.
● Equipment Warranty:

1. All equipment supplied by our company is covered by a one-year warranty. Hot pads (cup mats, plate mats) are covered by a three-month warranty.
2. Hot transfer machine is covered by a one-year warranty for the entire machine.
3. The equipment involved in the activity shall be subject to the warranty content of the activity.

Damage Compensation

1. If you purchase an entire box of the same specification with packaging, and if there are any damage, we will compensate (only for export quality cups).
2. Compensation time limit: Report the damaged condition to the company's after-sales service within 2 days after receipt, and no response will be accepted after the deadline;
3. Expressing ceramic and glass items, which are fragile, we do not accept claims for damage compensation.
4. For any other specific matters, please communicate and negotiate with our after-sales personnel.

● Compensation and Compensation Process

When customers pick up the goods from the logistics company, please do not expect the logistics company to compensate you if there are any problems. Please directly take the goods home and inspect them. Take photos of the damaged quantity and products and send them to the company's after-sales department. The company will register and process them. They will be shipped together with your next order. If you need the goods urgently, they can also be arranged as soon as possible.

● Product Exchange or Return

1. All goods of our company are not subject to exchange or return services unless there is a quality issue.
2. Domestic quality products, the body of the national standard mug may have a few small pinholes and black spots, which is normal. No more than three in the same place;
3. Quality products with European and American standards, quality assurance. If there are 1-4 cups with minor imperfections and small black spots in a box, it is a case of missed inspection. We hope you can understand. If there are indeed too many, we will make appropriate compensation.