Dear boss, welcome to our store. Our store offers a 7-day return policy for individual retail customers only. Wholesale customers do not qualify for the 7-day return policy.

The listed prices for the goods for sale in our store do not include tax. If you need an invoice, please contact our customer service for the tax-inclusive price.

If you need to order more, you can contact the customer service to modify the shipping fee.

The product has multiple export certificates. If you need to export, please contact the customer service.

Return and Exchange Policy:
1. The following conditions do not allow for a return and refund: the product packaging is incomplete, dirty, and the accessories or related materials are incomplete; unauthorized repair or modification; use or storage in an abnormal manner; the product is labeled and is fraudulent. (Therefore, please understand the buyers).
2. We refuse to accept payment on delivery (POD) items, as POD items cost twice as much. (If the refund of the shipping fee is due to our responsibility, we will bear it, but the buyer must advance the shipping fee.)
3. Please inspect the goods before signing for them! Toys are fragile by nature, and if the customer signs without inspecting the goods, and then claims the product is damaged after signing, this will not serve as the basis for a return or refund. Our guarantee is that the product is in good condition when it is shipped out, but accidents can happen during transit. If you find the product damaged upon inspection, please reject it immediately and contact us! If you sign without inspecting the goods, the costs for returns and exchanges will be borne by you! You must request an inspection before signing, and if the courier refuses to allow inspection, make a note of the courier's phone number and name. If you discover any damage immediately after the fact, please contact us immediately, and we will assist the buyer in negotiating with the courier for compensation.

Special declaration: The delivery time of the goods from our company depends on the actual situation of the courier and logistics companies. Any issues caused by the courier and logistics companies are our responsibility to communicate and handle. We will not accept any refund or rejection claims for such issues (if the goods are urgent, you can communicate this with the customer service, and they will estimate the time roughly, which will avoid delays or inconvenience for both parties).
4. Before sending back the return parcel, it is necessary to communicate with the customer service and prepare a return list. The return parcel must contain the return list with detailed notes including the buyer's ID, contact information, the reason for the return, the quantity, unit price, and amount, etc. If the return is made without prior communication with customer service, it will not be accepted. (If the goods are lost without notification, it will be difficult to refund).
5. If you are not satisfied with the received goods and want to return them for reasons such as not as good as expected, you can return or exchange the goods within 7 days after receipt, bearing the shipping costs yourself. If you want to return a product with actual quality problems, you must contact customer service within 24 hours after receiving the goods and provide the corresponding evidence. After the review, if it is indeed a quality problem, we will give a refund as soon as possible. For customers who have large orders, if you are not familiar with the products, it is recommended to first order a sample to confirm the order (this will avoid unnecessary trouble for both parties).
6. For customers who require a return due to quality issues, we can offer an exchange or a refund, all at our expense.
7. Refund and Exchange Process:
1) Take a picture of the quality problem or shortage list and send it to after-sales customer service. After the customer service verifies it, negotiate the refund or return of the goods.
8. Wholesaling is not really a high-profit business. We operate on the principle of low profit and high volume. Once the goods are sold, if there are no quality issues within seven days, we do not accept returns. However, we do allow exchanges, and the shipping costs will be borne by the buyer. For large-volume buyers, you can first order a few samples to confirm before placing the large order.

Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.

Better quality and more favorable prices are our relentless goals! We hope that our hard work will receive the understanding and recognition of everyone! Finally, I wish you all a pleasant shopping experience!

Thank you for your support.

Small business operation, low profit margin, if the sold products have damage, please take photos and contact customer service for after-sales service. Our store does not support return without any reason. Thank you for your cooperation. For invoices and custom orders, please contact the manager's WeChat.