Warm Tip: The initial password for the box is three zeros. However, it is very important to remember the password after modification, as others will not be able to open it.

The most important part of a suitcase is its bottom wheels, which need to be wide for stronger bearing capacity. Please carefully compare them. We use high-quality white wide bottom wheels with a more luxurious and elegant feel. We strictly require the precision of our products to achieve a high satisfaction rate.

Special Notice: The goods are sent by courier and support home delivery, but we do not go upstairs. If you need to go upstairs, you can negotiate with the courier directly. When receiving the goods, if the outer box is damaged, please do not sign the delivery receipt. Write (Damaged) on the receipt and immediately open the package to inspect the goods. If there is any damage, please take a photo and contact the customer service immediately. Thank you for your cooperation. Our company will pursue compensation within 48 hours. If the time limit is exceeded, we will not accept it!!

1. Wholesalers please contact customer service to modify the freight before placing an order. The quantity requirement is to ship 16 pieces per box, which is considered a large box. Delivery will be made to the door but not up the stairs. If you need to go up the stairs, you can communicate and negotiate with the courier on your own.

2. About after-sales service: Our store attaches great importance to the production quality of each box and values every customer. We strive for survival by quality and adhere to the principle of customer first. We gain recognition from the industry and new and old customers with our integrity, strength, and product quality. Before the products leave the warehouse, they will undergo three manual quality inspections. All products are subject to strict inspections before leaving the factory and shipping. After all, it's not easy for everyone, and we won't create trouble for ourselves. Therefore, there will be no quality problems in the factory. The rough treatment in the process of delivery is not within our control. Please ensure that you check the box in the presence of the courier before signing. If you find any problems, you can directly refuse to sign. If the problem is quality-related, refusing to sign does not require any responsibility. We can help you send it again or refund it, but once you sign, it represents that you agree that the box is intact and without any quality issues. We cannot bear the round-trip shipping costs for returns and exchanges. If the courier does not agree to confirm the condition before signing, you should open the box for inspection in the presence of the courier after signing. If there are any problems, please contact us by phone.

3·About accessories: Due to different production batches, some boxes may have different types of accessories for certain styles (including: colors of wheels, zippers, pull handles, lining, and handles). Please let us know if you have any concerns, and contact our customer service to make a purchase.

4. About Warranty: Our products come with a lifetime warranty, with free parts, labor, and installation guidance within the first year. After one year, we only offer free labor and installation guidance. Remember, the case shell is not covered by the warranty.
5. Large goods shipping, big packaging, different regions, different freight costs, the more quantity, the cheaper the freight.