【Product Name】Bamboo Ear Scoop 【Product Material】Bamboo
【Product Weight】Approximately 1.15 grams per piece 【Product Packaging】100 pieces in an OPP bag
Product Size: Approx. 12.5CM long (measured by hand, there may be some error)
TIPS: This product is handmade, and minor imperfections are inevitable. If you are bothered by them, please do not purchase!
Shopping Guide
01 Customer Service Center |
Monday to Sunday: 09:00 ~ 23:00 (Including national legal holidays, except for the Spring Festival).
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02 Processing and Customization |
Our company supports custom-made orders based on samples/drawings. For details, please consult our customer service through Alipay.
Sample fee:
1. Sample costs vary due to the complexity of styles and production processes, so the sample costs are 200 yuan to 1000 yuan.
2. Confirmation of the order will result in the return of the sample fee.
Customized Quantity: 1000 pieces per style (subject to the specific style)
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03 Free Shipping |
Free shipping is available for orders over 98 yuan or 1000 pieces.(Free shipping is available for all provinces, municipalities, and autonomous regions in China, excluding the regions of Tibet, Xinjiang, Hong Kong, Macau, Taiwan, Ningxia, Inner Mongolia, Gansu, Qinghai, and Hainan.）
AsteriskNoteFree shipping orders, the company reserves the right to choose the delivery method and to combine or split orders for shipping.
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04 Delivery Instructions |
Yiwu City Runqiong E-commerce Trading HouseCenturiescourierPlease specify the logistics for large items, and consult the customer service for details.
At the moment, the following services are unavailable. Please be informed.
1. Delivery on a specific date and time
2. After the order payment is successful, changing the non-local delivery address (if the order goods are already on the way, local addresses will also not be able to be changed).
AsteriskNote:
1. Areas where Parcel cannot be delivered, the parcel will only be delivered to the nearest courier network, and the buyer needs to pick it up at the courier network.
2. If special weather conditions (such as rain, snow, earthquakes, etc.) or special factors such as traffic control affect the delivery, the delivery time may be extended. Please refer to the actual arrival time of the delivery company for the specific time.
3. The company reserves the right to change the courier company. For the actual delivery courier company, please consult the customer service through Alipay!
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05 Member Benefits |
After a successful transaction, you can become a general member of our company. For specific member benefits, please refer to the following.Member-only area.
Note: All products in the store are sold at actual prices, and products with special offers/activities, custom-made goods, etc., do not participate in member discounts.
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06 Modify the order |
Your 1688 order will be processed automatically by the 1688 order system after you confirm it (click 'Confirm without error, purchase').It is not possible to manually modify the goods and quantities in an already generated order.
Recommend using 1688Add to the purchase orderThe function allows you to combine the items you need to purchase into one order, avoiding the need to pay multiple shipping fees.
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07 About the product |
1. The hair accessories are mostly handmade, and large packages are shipped. Commonly seen friction marks, pearl scratches, excess glue imprint, slight size asymmetry, and random cut of floral fabric are all default!
2. Due to differences in light, monitors, and individual color perceptions, color discrepancies are unavoidable. Please understand and accept this, and the colors should be judged by the actual products.
3. The characteristics of alloy will inevitably fade to varying degrees over time; please be informed.
4. Dimensions and weights, due to the different manual measurement methods, any errors are normal phenomena. Please refer to the actual goods received.
AsteriskNotePlease purchase with a tolerant perspective. If you are overly picky, this price range of Korean accessories may not meet your expectations. Please do not place an order, thank you for your understanding.
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After-sales Service and Guarantee
01 Declaration |
This process is only applicable toNon-customized productsCustomized products are subject to the agreement between both parties. Default non-quality issues do not support returns or exchanges.
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02 After-sales service efficiency |
Within 48 hours after receipt, if a quality issue is discovered, please contact customer service to register and process the issue. If the quality problem is confirmed, we support a return or exchange (we will bear the shipping costs)..
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03 Exchange and Return Conditions |
Yiwu City Runqiong E-commerce Business provides consumers with a 7-day no-reason return service.
For the following items, we regret that we do not provide a refund or exchange service.
1. Used and damaged by human goods
2. Quality problems caused by customer's own reasons
3. Goods received more than 7 days after the shipment
4. The product's packaging, accessories, and free gifts are damaged.
5. Customized goods
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04 Return Process |
1. Please confirm whether the goods you wish to return meet the corresponding return and exchange conditions.
2. Register the relevant exchange information with customer service.Please contact the customer service staff to handle it.）
3. Log in to your 1688 account, select the product, and click on the return option. Select the refund reason as "Consensus with the Seller."
4. After the refund officer agrees with your application, return the goods to the following address.Rejecting collect items!）
5. After sending the goods, you need to re-enter the return page and click on the "Fill in Logistics Information" button, where you need to fill in the logistics company, logistics tracking number, and contact phone number.
6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process a refund for you within the prescribed time frame.
Your returned item application has been rejected, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.
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05 Exchange Process |
Due to the exchange problem, it is necessary to confirm the stock situation of the goods.ThereforePlease contact the customer service staff to handle it.。
The product you need to replace is available in stock, subject to confirmation by our customer service staff. Please cooperate with us to complete the following steps:
1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact number, etc.).
2. Once you receive the Alibaba Messenger message from the customer service representative confirming the successful exchange, please send the exchanged goods along with the completed return and exchange application form back as soon as possible.
Friendship Tip: To ensure that your goods are returned in time, it is recommended to use regular express delivery.
3. After the goods are shipped, please contact customer service again to provide the shipping number of the returned goods, so that we can track the returned goods and process the exchange more quickly for you.
4. Once the warehouse receives the returned goods and conducts the review, we will send out the exchange goods as soon as possible. Please keep an eye on your delivery.
Highly Important Note:
a) During the entire exchange process, please do not make any operations in the 1688 system. If you have any questions, please contact our customer service.
b) Please do not apply for a refund during the exchange process, or the exchange operation will not be able to proceed.
c) If the exchanged goods are not shipped within seven days after registration, we will consider it as a forfeiture of the exchange.
d）Return shipping and handling costsExchange shipping feeYou need to bear the cost yourself.
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06 Return Address |
Return shipping address:Room 302, Unit 1, Building 6, Huayuan 6, Dayuan Village, Jiangdong Street, Yiwu City, Zhejiang Province (Take the stairs next to the elevator to get to the 3rd floor)
Company Name: Runqiong E-commerce Business House in Yiwu
Addressee: Zhang Jun
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Small business operation, low profit margin, if the sold products have damage, please take photos and contact customer service for after-sales service. Our store does not support returns for any reason such as poor quality or unsellable items. The 7-day no-reason return policy is only valid for individual customers. Wholesalers and sample-viewing customers do not enjoy the 7-day no-reason return policy. Thank you for your cooperation. For invoices and custom orders, please contact the manager via WeChat.
