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01Customer ServiceMonday to Sunday: 09:00 ~ 23:00 (Including national legal holidays, except for the Spring Festival).

Our company supports custom-made orders based on samples/drawings. For details, please consult our customer service through Alipay.

Sample fee:

02Processing and Customization1. Sample costs vary due to the complexity of styles and production processes, so the sample costs are 200 yuan to 1000 yuan.
2. Confirming the order will return the sample fee.
Customized Quantity: 1000 pieces per style (subject to the specific style)

At the moment, the following services are unavailable. Please be informed.
1. Delivery on a specific date and time
2. After the order payment is successful, you can modify your non-local delivery address (if the order goods are already on the way, local addresses will also not be able to be modified).04Delivery Instructions改）

Attention:
1. YTO Express cannot deliver to areas where it is unable to reach, and it only delivers to nearby delivery points, requiring buyers to pick up the parcel at the courier's local branch.。
2. If special weather conditions (such as rain, snow, earthquakes, etc.) or special factors such as traffic control affect the delivery time, it may be extended, and the specific time will be notified to you in advance.Please wait until the delivery company's arrival time.
3. The company reserves the right to change the courier company. For the actual delivery courier company, please consult the customer service through Alipay!

After a successful transaction, you can become a general member of our company. For specific member benefits, please refer to the member area.

05Member Benefits

Note: All products in the store are sold at actual prices, and products with special offers/activities, custom-made goods, etc., do not participate in member discounts.

01Declaration

This process is only applicable toNon-customized productsCustomized products are subject to the agreement between both parties. Default non-quality issues do not support returns or exchanges.

02After-sales service efficiency

If any quality problems are discovered within 48 hours after receipt, please contact customer service to register and process the issue. If the quality problem is confirmed, we will support a refund/exchange (with the company bearing the shipping costs).

03Exchange and Return Conditions

Yiwu Xinyue Jewelry Co., Ltd. offers a 7-day no-reason return policy to consumers.
For the following items, we regret that we do not provide a refund or exchange service.
1. Used and damaged by human goods

2. Quality problems caused by customer's own reasons
3. Goods received more than 7 days after the shipment
4. Did not send back the product list or did not indicate the reason for the return and the quantity of returns on the product list.
5. The product's packaging, accessories, and free gifts are damaged.
6. Customized goods

1. Please confirm if the goods you want to return meet the corresponding return and exchange conditions.
2. Register the relevant exchange information with customer service.Please contact the customer service staff to handle it.）
3. Log in to your 1688 account, select the product, and click on the return option. Select the refund reason as "Consensus with the Seller."
4. After the refund officer agrees with your application, return the goods to the following address.Rejecting collect items!）
5. After sending the goods, you need to re-enter the return page and click on the "Fill in Logistics Information" button, where you need to fill in the logistics company, logistics tracking number, and contact phone number.
6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process your refund within the prescribed time frame.
Your returned item application has been rejected, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.

Due to the exchange problem, it is necessary to confirm the stock situation of the goods.ThereforePlease contact the customer service staff to handle it.。
The product you need to replace is available in stock, subject to confirmation by our customer service staff. Please cooperate with us to complete the following steps:
1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact number, etc.).
2. Once you receive the Alibaba Messenger message from the customer service representative confirming the successful exchange, please send back the exchanged goods along with the completed return and exchange application form (tick the goods you need to exchange) as soon as possible.
Friendship Tip: To ensure that your goods are returned in time, it is recommended to use regular express delivery.
3. After the goods are shipped, please contact customer service again to provide the shipping number of the returned goods, so that we can track the returned goods and process the exchange more quickly for you.
4. Once the warehouse receives the returned goods and conducts the review, we will send out the exchange goods as soon as possible. Please keep an eye on your delivery.
Highly Important Note:
a) During the entire exchange process, please do not make any operations in the 1688 system. If you have any questions, please contact our customer service.
b) Please do not apply for a refund during the exchange process, or the exchange operation will not be able to proceed.
c) If the exchanged goods are not shipped within seven days after registration, we will consider it as a forfeiture of the exchange.
The return shipping fee and the shipping fee for sending the replacement product need to be borne by you.