About the return and exchange issues
For items with quality issues over 5000 yuan, you need to contact the seller within 72 hours after signing for processing. Our store will handle it objectively and reasonably for you. For specific issues of return and exchange, please contact the online customer service agreement.

Slight imperfections
Our store adheres to the high-value-for-money principle for the majority of our products. All of our products are photographed by the store owner, and although we check them before shipping, each customer's requirements and degree of pickiness are different, and it is impossible to be perfect in the eyes of any customer. In fact, some minor flaws do not affect the use at all. If you require a return or exchange for these minor flaws, please bear the cost of return shipping yourself. Customers who cannot accept these minor flaws should think twice before making a purchase. Thank you for your cooperation!

Color difference problem
Due to online sales, color differences cannot be avoided. We will do our best to make the color of the actual product as close as possible to the picture. However, due to various objective factors, such as cameras and monitors, color differences may occur. We hope customers can understand, and we are not able to guarantee that there will be no color differences. Therefore, if you are a customer who is overly picky, please purchase goods from other stores. If there are color difference issues, we will not exchange or return the product.

Will the product have a fading issue?
As long as the material products are not made of genuine gold or silver, other material products will fade. It's just a matter of how long they last. The products are plated with gold or silver. Plated products will change color when they come into contact with liquids, even the oxygen in the air can oxidize them. Therefore, it is easy to cause the fading that MM often talk about. Especially in summer, the body content is easy to make the product sweat, sweat is a liquid that is easy to make the product fade, and also let the buyers pay attention to the maintenance of jewelry.

How to protect electroplated products from fading easily
Please store the product in a place where it is not exposed to air, such as in a jewelry box, when it is not in use. This helps prevent the surface from being corroded by oxygen in the air. Avoid touching any liquids.