1. Manufacturer's supply

All goods are approved.ISOQuality certification ensures superior quality of the supply.

"2. About Sizes

Due to the special nature of the carpet material, there may be 1-2CM errors in the production process. This is a normal situation and we do not accept returns or exchanges.

3、关于颜色

The products are all photographed with actual items.Due to the different standard settings of computer monitors, there may be a slight color difference. Customers with high color requirements, please be cautious when making a purchase!

"4. About Customer Service

Wholesale prices do not include shipping fees. For regions in Jiangsu, Zhejiang, and Shanghai, it is more cost-effective to send by courier rather than by logistics. For other regions, send by freight or designated logistics, and the fees are to be paid upon delivery.We usually complete the shipment of regular sizes within 1-2 working days, and custom sizes take about 7 working days. The final shipment time is subject to mutual agreement.

5. About After-sales Service

If you encounter any quality issues with the products, please contact our customer service within 7 days of receiving the goods to negotiate the resolution. We do not accept any after-sales service after this period!

6. About Shipping

Our company supports custom-made products, with 80% of our products able to be produced according to customer's sample requirements!Custom-made carpets are non-refundable and non-exchangeable if there are no quality issues. Before shipping, we undergo five quality checks to ensure the quality. We ensure that there are no quality issues before sending them out. If you have any objections, please consider before placing an order. Because a carpet that fits your house may not suit other customers. Custom-made carpets cannot be processed and sold again once they are sent back. We also hope for your cooperation.