FAQ Q1: Are you a factory or trading company? A: We are a factory and we have more than 100 workers. Q2: Where is your factory located? A: Our factory is located in Qingyuan County, Lishui City, Zhejiang Province, China，Factory visit is warmly welcomed. Q3:Can you help with the design? A:Yes,we have professional designers, design service for free. If you can provide artwork or pictures ,please send us in file format :cdr ,eps ,jpg , ai , psd ,pdf. Q4:Shall I need to prove the brand/logo ownership and offer the certificate of authorization? A:Yes, and we make your items after receiving the certificate of ownership and authorization. Q5: How about the after-sale service? A: Any problem about our products, pls feel free to call our after-sale department, or send an email to us, we will process it within 24 hours,you'll get our prompt attention and solvement. Q6:Do you inspect the finished products? A:Yes. Each step of production and finished products will be carried out for inspection by QC department before shipping. Q7: What terms of trade are acceptable to you? A: Payment terms:T/T, Western Union, Paypal,Trade Assurance etc. Q8. Q: How do you establish a long-term and good business relationship with us? A: We maintain excellent quality and competitive prices to ensure the interests of customers.