1. The total amount of wholesale purchases is higher than 100 yuan or more than 6 pieces, and it supports mixed batches (single item quantity is unlimited, that is to say, one item per 100 yuan is also possible).
The styles that can be ordered are in stock. However, due to the large number of styles, there may be instances where items are out of stock but not immediately removed from the listing. If the out-of-stock quantity is less than 3% of the order, the order will be shipped directly. After receiving the goods, the buyer can apply for a refund for the out-of-stock parts. If the out-of-stock quantity is less than 3%, we will not send a replacement separately. You can request a replacement in the next order or apply for a refund. If there is any inconvenience, please understand:)
Tip: If you have any questions or need to know other details, please contact us directly, and we will answer your questions in detail.
2. About returns and exchanges: Since the product is a perishable commodity, there are people who like it and others who do not. If it does not belong to quality issues, there will be no returns or exchanges. If it is solely because you do not like it, the difference between the picture is too large, the quality is too poor, the ring size is too small or too large, does not meet your expectations, or is not as good as you imagined, the reason for the buyer's purchase is not allowed to return or exchange the product. Buyers should think twice before making a purchase. All jewelry has flaws and is not used as a basis for returns.
3. After-sales service: If the product you receive has quality issues that affect wearing, please contact our after-sales service promptly and provide the bad product photos to our after-sales customer service. Our customer service will respond to you promptly with a satisfactory answer.
4. Other:
Please open and inspect the goods in the presence of the courier after receiving the shipment. If you have already signed for the delivery, it indicates that the quantity and quality of the goods are in order and we will not accept any return or exchange requests. If the package is damaged or the quantity does not match the list, please contact us immediately in the presence of the courier and have the courier note this situation on the return receipt.
●If the buyer receives a product with quality issues and it has not been used or the accessories are intact, they can apply for a replacement of an equal value or a return. Please keep the packaging intact for the return.
● Exchange or return should be applied for within 24 hours after receipt, and returned within 24 hours after the application.
● For any questions or changes that may occur during the transaction process, please contact our customer service in time to facilitate the smooth progress of the transaction. Please do not leave arbitrary negative feedback.
Packing: Each of our products is individually packaged in a PP bag.