The shipping template is not standard. Please submit the order and contact customer service to modify the shipping fee.

The shipping template is not standard. Please submit the order and contact customer service to modify the shipping fee.

The shipping template is not standard. Please submit the order and contact customer service to modify the shipping fee.

Dear customer, hello!

  Welcome to the online store of Guangzhou Xinhaoyuan Glass Products Co., Ltd.

Before ordering the productPlease read the buyer's instructions carefully (details at the end of the page).If any disputes arise from the buyer's failure to read the buyer's instructions, the buyer shall assume all the consequences. If you have any questions, please contact the customer service at any time.24Online all the time.

  Buyer's Guide

     【关于售后】

1. To prevent malicious returns or replacement requests due to damage, please ensure that you sign for the package upon receipt.24 hoursPlease contact customer service for assistance. Any consequences beyond the time limit will be borne by the buyer.
2.Damaged goods will be resend.An orderLimited to one timeDamage replacement does not include (special price products, products shipped without wooden crates, promotional gifts)
3. Within 7 days from the date of receipt, if there are any quality problems with the goods, you can choose to return or exchange them, with the shipping costs borne by the seller.
4. 7-day no-reason return policy, all shipping costs are borne by the buyer.
5. The store does not accept payment on delivery. We will refuse to accept any goods with payment on delivery. Any losses caused by this will be borne by the customer.
6. The following in any form:After-sales serviceAll customers should contact our customer service personnel online to confirm before proceeding with subsequent services.
A：Quality problem exchangeTo meet the following terms and conditions:
a、The product is indeed a product sold by our company.
b. The exchange service should be completed after the goods are received.within 7 daysIf an accurate receipt date cannot be provided, the limit is extended to 10 days after the date of shipment.
B7-day return with no reason
a. Definition: Returns and exchanges due to non-quality issues of goods: e.g., purchase errors.
b、Application RequirementsWhile meeting the conditions of A item, the returned goods should not have been used, the sealed packaging has not been opened, and it should not affect secondary sales.
c. The round-trip freight is borne by the buyer.
【关于运输】
1. Express delivery will be shipped within 24 hours after payment. DefaultZTO ExpressIf you need other express delivery, please contact customer service.
2.Logistics shippingCustomers are required to pick up the goods at the corresponding logistics, or they can choose to have them delivered to their door, but logistics will charge corresponding fees. If customers need express delivery, home delivery, or specific logistics, please contact customer service. Due to the fact that most logistics cannot track the logistics information, customers who need to check the goods should contact customer service. (Logistics within Guangdong will arrive in 1-3 days, and logistics outside Guangdong will take 4-6 days. For those in more distant places or needing to transfer to the county, it will take 7-9 days. This time is for reference only and is subject to the actual time).
Customized Processing
Customized processing can be based on customer drawings or samples, and also according to customer requirements, such as spraying, electroplating, screen printing, baking, laser engraving, carving, gold-painted, sandblasting, etc. (Once the customized product is processed, it is non-refundable).
【关于开票】
For clients requesting to open a tax invoice, an additional 6% will be charged, and for those requesting a special invoice, an additional 10% will be charged. Please send your billing information to the customer service for processing.
【关于产品】
1: Product inventory varies at any time, please contact customer service before ordering to confirm stock availability.
2: Product categories are being updated continuously. Please contact customer service if you need other products.
3: Product size errors within 5mm are considered normal.
4: The product images are taken from actual products. Due to differences in shooting technology, lighting, angle, color difference on different displays, and the batch of shooting, there may be slight differences between the images and the actual products. Please understand.