Sample explanation
Free samples are not supported, and the sample fee paid will be returned after placing an order for the bulk production.

About after-sales service

1、7-day exchange, no return or refund without reason.

2. If there is no quality problem and the return is made, the buyer will bear the round-trip shipping costs.

3、Wholesale customers' after-sales issues can be consolidated and brought back to us for repair in batches. They can be sent out together with the next shipment.

4、Wholesale distributors who purchase goods are responsible for the return freight costs if the retail unit requires our maintenance.

Note: The following circumstances do not provide a return or exchange service.

1、The product has been used or is damaged by human, which affects the secondary sale (label is lost or damaged)

2、Beyond the prescribed deadline (validity period of 7 days)

Requirements for Advertising Umbrellas or Customized Umbrellas

1.The prices displayed in the store do not include the cost of printing for umbrellas. Printing is charged separately based on the customer's specific requirements. For detailed pricing, please contact our customer service. If you need to print a logo, please provide the customer with vector graphics in AI or CDR format to ensure the quality of the design and the quality of the printing in the later stages.

2、Minimum Order Quantity for Customized Products500 pieces, if the quantity is below this, please contact customer service for consultation.

3、Due to the specificity of the advertising umbrellas, after the design is completed, please carefully and carefully verify if the map we send to you is correct. If there are any mistakes, please contact our customer service in time to correct them. If no errors are found and corrected, once the printing is completed, the store is not responsible. Therefore, please carefully confirm the effect picture and detail picture to avoid any dissatisfaction with the cooperation between both parties. Please understand and forgive!!

4、After confirming the layout, arrange for printing production. The production cycle varies according to the quantity, and the specific time will be determined based on customer contact or the contract time.

5. If the quantity is large, both parties need to sign a contract and pay a 50% deposit in advance.

6、Due to the specificity of the advertising umbrella, please carefully consider before placing an order. Once the order is placed, it cannot be exchanged or returned, and it cannot be returned. Thank you for your understanding!

About Color

All products are photographed with actual items, and the colors have been checked to be close to the actual flat layout images. Due to differences in color contrast and color temperature of computer monitors, there may be slight color difference issues, which cannot be avoided. Please understand and forgive. If buyers cannot accept slight color differences, please consider carefully before purchasing.

About Sizes

Size is measured manually. Due to factors such as different measuring tools and methods, there may be some discrepancy.about 2cm in error

About Customer Service
1、Our customer service is available from 9:00 AM to 6:00 PM daily.8:30 to 22:30

2、If the customer service is not online, you can contact by phone.

Product may encounter unexpected situations during transportation:
Umbrellas are fragile items that may suffer damage during shipping. Sometimes, the internal structure may be damaged due to violent handling or packing issues during the delivery process. Please, we kindly ask buyers to inspect the goods upon receipt. If there is any damage, please promptly file a claim with the courier company or contact our customer service. To support your claim, photographs or a proof from the delivery person are required. If damage is discovered after signing for the parcel without inspection, the responsibility lies with the signatory. Please cooperate to avoid any unpleasant situations.~Exclamation mark!

About shipping
1、After confirming the order, the goods will be shipped within 48 hours of stock availability.
2、such asYesCustomized goods, based on the product cycle, inContractDeliver within the specified time frame.

About freight

1. Small samples are sent by courier, and large orders are shipped by logistics. For details, please contact customer service.

2. Hong Kong, Macao and Taiwan SF to pay