We have specially trained personnel for picking and packing, who will quickly dispatch and properly package the buyer's goods. However, with the increasing volume of our shipments, there are often stockouts due to the rapid sales of some popular products, especially during the peak sales season. We just had stock, but it was quickly dispatched. Therefore, it is possible that some products may be out of stock after placing an order, and it is sometimes normal to take two to three days. We will try to arrange early shipment. We will try to dispatch goods on the same day if we have stock, and we will arrange to have the goods ready within three days for those without stock. Please understand! The solution to the stockout problem: In general, we will contact the buyer to inform them of the stockout reason and obtain their consent to replace the style or color. If we cannot contact the buyer, the default principle is to dispatch as much as we can according to the order. The remaining payment will be fully refunded to the buyer. Our general transportation methods are as follows:

If it's a courier company, they usually deliver the goods to your door. However, for remote areas, the buyer needs to pick up the goods themselves. If it's a logistics company, it's basically necessary for the buyer to go to the local logistics company's branch to pick up the goods and pay for the transportation costs. Please pay special attention: We will put a clear label of "Careful Handling - Fragile" on all the shipping boxes. And we will always remind the courier and logistics companies to handle with care and be careful with the fragile items. Therefore, please ensure that when you receive the goods, you check the outer packaging. If there is any serious damage or cracking, or if the packaging has been opened, please ask the logistics company or the courier company for compensation on the spot. If the problem cannot be resolved, please contact us in the first time, but if you react after signing, we will not accept it. Please buyers pay attention to protecting their rights, thank you! At the same time, we also recommend using Dewang Logistics and Jiaji Logistics, both of which have high reputation and insurance.

【Reminder】

Shortage (number of goods received is insufficient, no note of non-delivery): 1, goods under 300 yuan, please count the number of goods when receiving and transport company personnel, if there is a shortage, please transport company personnel sign to confirm, we will find the shipping company compensation, and compensate for your missing part.

2. For goods worth over 200 yuan, please inform us within 24 hours after signing for the missing quantity. We will cooperate with you to verify the quantity and do our best to help you solve the problem. If you have not counted or have not informed us in time within 24 hours, it will be considered that the quantity is correct. In addition, due to the very large daily shipment volume, each item may be out of stock at any time, and the shortage of goods caused by insufficient stock, we will refund to you, or send together with the next order, but no separate reissue. Packaging damage: We have the obligation to do our best to assist customers to solve this problem. Please (or other consignees) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is not right or the appearance is damaged, please have the courier sign to confirm. Problem 1: The courier is not willing to open together to check Solution: Please keep the courier bill after signing, and give it back to the courier after checking. Problem 2: The courier is not willing to sign to confirm the missing quantity Solution: You can just remember his phone number and name. Product quality: All products sent will be checked multiple times, including during production, after production, and before shipment, only completely qualified products will be shipped. However, wholesale is not retail, and if there are any problems, please contact our company as soon as possible.

About returns and exchanges: For a return, the product must have a quality issue that causes it to lack the functionality it should have or does not meet normal standards. If the product is unopened and can be resold, you can apply for a replacement of the same value. You must apply for a return or exchange within 24 hours after signing the delivery receipt, and the product must be returned within 24 hours after the application. The time is based on the scanning time of the buyer's shipping logistics bill/courier bill. For other reasons such as poor sales or not as good as expected, which are not due to quality issues with the product, we will not provide returns or exchanges. Images and actual products: Product images can reflect the actual appearance of the product, but due to factors such as lighting and photography, there may be slight differences between the images and the actual products. Factors such as market changes may lead to changes in product and packaging colors, packaging methods, etc. by the factory. Please refer to the actual product for accuracy.