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1. Regarding shipping, Yuantong is the default carrier; custom selection of carriers is not supported (if Shunfeng is desired, please contact customer service). The payment including both the price and shipping fees will be made, and we will ship within 72 hours. In case of any special circumstances, we will contact you in advance.

2. Regarding logistics, the shipping fees are typically paid upon delivery, and the goods must be picked up at the shipping station. The shipping information can be provided by the customer themselves (please provide the澄海 shipping contact number), or we can select the most suitable option for you! (Note: We can only estimate the freight cost for the buyer; the actual amount will depend on the pickup amount. We can control the shipping time, but we cannot guarantee the arrival time at the shipping station. Please understand, thank you!)

1. When picking up the goods, the buyer should carefully inspect the items in front of the logistics company personnel. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing adhesive is incomplete, and there are clear signs of opening or unpacking, please open and count the items in person. Any discrepancies must be resolved through face-to-face negotiation with the logistics company for compensation. If an agreement cannot be reached, do not take the goods away yet; contact us at the freight station for negotiation. Otherwise, upon signing for the delivery, it will be considered accepted without any objections.

2. We ship for clients and handle the shipping procedures. The freight is paid upon delivery. If any damage occurs upon pickup, it can be compensated using the freight amount. It is generally recommended not to pay in advance.

1. We do not accept returns in principle. For products with quality issues, please report the problem to our after-sales service within 15 days of receiving the item (based on the receipt date). Our after-sales team will record your case. Once the total weight of problematic items reaches 20 kilograms, we will return them via freight at our expense! For returned products with quality issues, the packaging must be intact: no changes to the original packaging, no writing on the product, no signs of use, and no labels or tags attached. Otherwise, it will be considered used and no return or exchange will be provided. The returned product must include a list specifying the quantity of problematic items, the issue, and the order number. After repair, it will be sent along with a new order. If you believe you cannot accept or are unsure if you can meet these return and exchange requirements, please raise objections before placing an order to avoid a negative shopping experience! Those who do not raise objections will be assumed to agree with the return policies. If the return requirements are not fulfilled, the associated costs will be borne by the buyer. Once again, please be cautious when making a decision!!

2. Due to the unique nature of toy products, which cannot be compared to home appliances, all toy products sold by our company do not benefit from the three-package policy. If any issues arise after use, our company shall not assume any responsibility. Within our capabilities, we will assist in resolving these issues, but all related costs shall be borne by the customer. Special products will be handled according to the agreements reached between our customer service staff and the clients.

1. All products we sell undergo strict inspection by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will have no issues upon delivery, while 2%-3% falls under the scope of exemption.

2. All goods issued by this business enterprise are brand new. Before shipment, we ensure that the product packaging is intact and clean, and the outer boxes are sturdy. However, during transportation, especially on long-distance routes, some products may suffer damage due to shipping conditions (such as minor scratches from collisions or slight deformation of colored box packaging). The transportation is carried out by a third-party logistics company, which is beyond our control; we will not be responsible for any damage caused by transportation. Shipping time is affected by various factors such as weather, vehicle arrangements, and traffic conditions, and such delays cannot be used as reasons for return.

3. Our toys are high quality at affordable prices—they offer great value for money. Some buyers report issues such as rough craftsmanship, defects, poor materials, or differences from expectations after receiving the items. However, these do not constitute quality problems. Nothing is perfect; please understand that some buyers may be too picky. Consider these factors carefully before purchasing, and feel free to ask us if you have any questions.

4. All dimensions are measured manually, and a deviation of 1–2 CM is normal. All images are uploaded from actual photography; due to factors such as lighting and different monitors, there may be some color differences. Please understand.

This clause becomes effective automatically when the customer decides to order our products, and no separate signatures or seals are required from either party. If you do not agree with any of the above clauses, please consider carefully before confirming your agreement before ordering products from us.