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About the product:
Please open the packaging and inspect the product in the presence of the courier before signing for the delivery. If there are no quality issues, you can sign for the delivery. If there are any damage to the packaging or if the product quality is found to be defective, please refuse to sign and notify us immediately.
Please take a photo of the problem as a record, and contact our online customer service immediately. Our customer service will handle the issue for you in the first place.
关于运输:
The default shipping method for this store is Yunda Express or logistics. If you need to send by another courier, please contact customer service to confirm. If you need to send by specified logistics, please leave a message with a note or ".
Contact customer service for a note.
About after-sales service:
If you have any questions about our products, you can contact the online customer service. The customer service is available from 8:30 to 24:00, with a three-shift system, so please contact the online customer service.
Customer service, for customers who are not satisfied with our products and return them, we must ensure that the packaging, labels, cardboard, etc. are intact, so as not to affect our second sales.
Sale, otherwise the product received will not be subject to a return process.
About returns and exchanges:
If you need to exchange or return the goods, please contact the online customer service first, confirm the reason for exchange or return, and fill in the return information, and place it in a conspicuous position in the package.
For unopened products that need to be returned or exchanged, the round-trip shipping costs must be borne by the buyer. If the problem is with our product quality, we will bear the round-trip shipping costs.
However, you will have to cover the return shipping costs initially, and I will refund you the shipping fees once I receive the goods. If after receiving the returned goods, I discover that the damage is caused by human error, I
We do not refund the shipping fee.
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