Wholesale business is different from some retail businesses on Taobao. We pay more attention to the wholesale customer experience and understand the importance of maintaining customers. It's not just a transaction relationship; we need to trust and tolerate more than the retail industry. Because we not only want to become strategic business partners but also close friends. Wen Zheng is willing to witness our bright future with you. In order to increase our trust and tolerance, reduce unnecessary misunderstandings and friction, we make the following warm explanation, please review:

Wholesale Product Instructions

In order to reduce the risk of channel distributors' backlog inventory and capital turnover, all our products support mixed batching. However, due to factors such as packaging, some products have a minimum order quantity, which is typically one box.
 

Product Inventory

All our products are sold on a spot basis with stock available; however, due to the high demand for some hot-selling items and the limited production capacity of our factories, there may be instances where some products are temporarily out of stock. In the event of such a situation, we will inform you of the estimated lead time by phone or through Alibaba Messenger and seek your consent on whether to wait for all the goods to arrive before sending them out or to send out some of the products first.
 
Color/Size/Weight

All goods are photographed with actual items, and we strive to ensure that the images are consistent with the actual items. However, due to factors such as light or display color differences, there may be subjective deviations. All goods are measured by hand, and due to the variety of product shapes, there may be slight differences in measurement standards. We do not accept returns or exchanges due to the above-mentioned circumstances.
 
Goods Qualification Rate

Product quality is the cornerstone of a company's survival and a principle established at the outset of Wenzheng's entrepreneurial journey. However, even the best quality cannot guarantee a 100% pass rate. All our products support acceptance standards. To maintain the interests of both parties, if there are any quality issues with the products you receive, please contact our after-sales staff for detailed communication. If it is confirmed that the problem is due to a quality issue, we can offer a return or exchange, and the shipping costs will be borne by our company.
 

After-sales instructions

Advertising pens, custom logo pens, if there are no quality issues with the goods, we do not accept returns; for circulation products, please consult our after-sales customer service, and after obtaining the consent of our relevant staff, it can be exchanged for goods provided that the second sale is not affected (the packaging is intact); in order to reduce the cost and efficiency of after-sales services, we suggest that you combine the exchange processing, and the exchange is valid within 15 days after verification. The postage is at your own expense.
 

Express delivery and shipping fees

All products sold by our company do not include free shipping; we recommend using the Shenzhen Express. If Shenzhen Express can reach the destination, we recommend sending it by Shenzhen Express, as our company has reached a strategic cooperation with Shenzhen Express, which offers more economical shipping costs. If you need to use other courier services or logistics, please inform our customer service. Thank you!