Warm Tip:

To avoid any unnecessary troubles during the wholesale process and after, we kindly ask customers to spend a few minutes reading our wholesale rules before visiting the store. If you have any questions or suggestions, please feel free to raise them in time. Thank you.

Does the product support mixed batching? Is there a minimum order amount?

All products except for special instructions support mixed batching, with no amount or quantity restrictions.

◆How is the shipping calculated, and is there free shipping when the order reaches a certain amount?

Each of our products is labeled with its weight, and the system will automatically calculate the shipping fee based on the weight and your region. There may be some errors in the weight, so please contact customer service in time. For the free shipping policy, please pay attention to the free shipping instructions at the top of the details or consult customer service for more information.

◆Are all the items available for purchase? Can I choose the color and style?

We have stock for most of the items, so you can place an order according to the style and color you like. We will send the items based on the style you selected. If there are any stock shortages for some styles, we will contact you in advance. If we cannot reach you, we will mark the missing styles on the shipping document.

◆When will the shipment be made after payment?

After placing an order, the goods are available immediately.GeneralWe will arrange the shipment within 48 hours. If it is during the peak season or there are any special circumstances, the delivery may be delayed for some time. Please understand, and we will generally notify you in advance. The specific style of the custom-made item will be determined based on the communication with the customer service.

About Customization

Most of the products in our store can be customized. For products that are customized or changed due to customer requirements, we do not support returns or exchanges in principle. For specific details, please contact our customer service.

◆About after-sales service

We support a 7-day return policy without any reason, and if there are no quality issues, the round-trip shipping fees will be at your own expense. If there are quality issues or product problems caused by our side, we will bear all after-sales services.

Tip: Before we dispatch the goods, two colleagues check the quantity and style separately. Please carefully inspect the packaging upon receipt, and confirm that there is no damage or obvious signs of opening before signing for the delivery.
 Please count the quantity carefully after signing for it. If you find any problems, please contact our customer service in time after checking all of them.

◆Payment and Shipping Issues

Customers can use Alipay for transactions and simply make an order for the goods they need in the shop.

In addition, we can also use bank transfer as a payment method. For those who choose bank transfer, please contact the customer service who placed the order after the transfer to confirm the receipt and arrange the shipment for you.