Attention:

Each of our products is individually packaged in OPP bags with hanging cards. The jewelry sold by our store is handmade, and we ask that you do not expect too much or seek perfection. Small jewelry is not made of real gold and silver, and cannot guarantee permanent shine. There will be imperfections in handcrafted production, but these do not affect sales. Please note that [leakage of glue, minor scratches, or misaligned stones] do not affect sales. If you are a friend who has high standards and a perfectionist, please carefully read the description before making a purchase! For customers with high quality requirements, please choose products with higher prices. Before shipping, all products will undergo strict inspection by our quality control department to ensure that there are no quality problems. If there are any problems after receiving the goods, please also cooperate with us by taking photos in the first time and then contacting us.

About shipping:

General payment is made within 24 hours after the shipment, and if there is a temporary shortage of goods, we will communicate with you in time. If we cannot contact you at that time, we will generally send the same price or slightly higher similar items, hoping that you can understand. The default express delivery is YTO, and STO.

About after-sales service:

1. Within 3 days after receipt (the date of receipt as determined by the shipping receipt signature), if you discover any quality issues with the product, please take photos and contact customer service in a timely manner to handle the issue. We will not accept complaints after the 3-day period.

2. We do not accept returns or exchanges due to personal dislikes or differences in expectations unless there is a quality issue. All products of our company are photographed under natural light. The actual items are more beautiful than the photos. However, we cannot guarantee color differences due to camera and monitor differences. Please refer to the actual items for accuracy.

3. For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so we will assume full responsibility. However, this must be claimed within 3 days after receipt. If no claim is made within 3 days after receipt, it will be deemed that the goods were received in good condition.

4. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods to avoid affecting your after-sales service.

I wish all of you a happy shopping experience, thank you!!