Tonglu Xingjie Writing Instrument Co., Ltd. is a rising star in the writing instrument industry, integrating design, research and development, production, processing, sales, and service into one enterprise. The company specializes in research and development and production of various plastic ballpoint pens, with main products including various high-, medium-, and low-grade advertising pens/ballpoint pens/fountain pens/pens/business gift pens, and various metal pen categories. Adhering to the business philosophy of high-quality quality, reputation, and service, the factory takes "innovation for development and quality for survival" as its principle. It adheres to the use of excellent product quality and positive communication with customers, and strives to provide the best service and the fastest speed to meet the needs of our vast customer base. In order to win the support and praise of our vast customer base.
Relying on the advantages of the local writing instrument industry and the scientific and standardized management, in order to provide a broader range of services and accurate product information for domestic and foreign customers, and to make the product sales channels more smooth, we warmly welcome domestic and foreign customers to come and negotiate business...

1. About the products: Our store has a very small profit margin, and we rely on sales volume. Therefore, we refuse all forms of bargaining. Related discounts will be explained on the website. Due to the large quantity of supplies, it is normal for us to experience stockouts. If the goods you purchase are out of stock, we will not notify you within three models. If there is a large amount of stockouts, we will notify you immediately. All out-of-stock products will be refunded.
2. Regarding quality: Before shipment, there will be a dedicated department responsible for packing. There should be no quality issues, but we cannot guarantee 100% perfection. The images without watermarks are basically high-fakes. If there are differences from the authentic products, we apologize but we cannot accept responsibility. If there are any defects in the product itself, please contact us within 48 hours of receipt to ensure that we can resolve the issue appropriately.
3. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 1CM is considered normal. If you blame the seller for a recommended size error after the fact, we apologize but we do not accept this as a reason for a return.
4. Color Difference: Color difference is a problem that any online seller cannot avoid. The reasons for color difference are numerous, such as different cameras, different monitors, different lighting and environments. Color difference is everywhere, after all, machines are not as perceptive as human eyes. We will try our best to minimize the color difference between the actual product and the pictures. Color difference should not be used as a reason for negative feedback or returns and exchanges. If you are particularly concerned about the color of the product, please carefully consider before making a purchase.
1. Before returning the product, please communicate with the customer service to explain the details, so that your return can be tracked and handled promptly. 2. The problem product must be kept in its original intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). 3. For customer's specific color or style requests, we will try our best to meet, but cannot guarantee 100%. If the color or style does not match, we will not provide exchanges or returns. 4. For damaged goods during transportation, you must raise it within 24 hours after receipt and contact our after-sales customer service to register. After this period, it is assumed that the goods are intact. 5. The following conditions do not allow for exchanges or returns: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repairs or modifications, use or storage not in accordance with normal methods.
6. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.