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Purchasing Terms:

Once an order is confirmed and paid for, no returns or refunds will be accepted for any reason. If you have any concerns, please do not place the order.

About the receipt: Upon receiving the goods, please ensure that you personally inspect the quantity and packaging of the goods with a third party (the courier or freight staff) to ensure they are intact. If you find any problems, please do not sign for the delivery and immediately contact our store's customer service. If you sign for the delivery, we will not be responsible for any issues. If you have any concerns, please do not make a purchase.

After-sales service:

1. All goods are subject to strict inspection, and only if there are no problems will they be packaged for shipment. Any issues that arise after use are within the scope of exemption. However, we will do our best to help resolve the problem within our capabilities.
2. Due to the uniqueness of toys, they cannot be compared with household appliances, therefore our company does not provide a three-pack policy for our products. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.
3. If there are serious quality problems with individual products, please provide proof within 24 hours after receiving the goods (no responsibility after this time limit), and our company will arrange for the solution based on the actual situation. For example: If the problem can be solved by providing accessories, the accessories and the ordered goods will be sent out together with the next shipment; If the problem can only be solved by returning the entire product, please return the complete product, but the transportation costs for the return will be borne by the customer, and the returned product will be sent out together with the customer's next order.